Job Description

\xef\xbb\xbf

\xef\xbb\xbfClient Background: Australia\'s largest telecommunications company with a global presence in more than 22 countries.

Location: Mid Valley

Position: Incident Manager

As an Incident Manager, you will be acting as the key interface and point of contact between the client and customers, you contribute to the establishment of efficient and effective operational processes and systems that accomplish goals and enhance customer satisfaction. It\'s a shift operational environment & 24/7 and candidates with 2-3 years of experience are welcome to apply!

Your responsibilities:

• Use domain knowledge and analytical thinking to provide support in the investigation of customer-reported incidents.

• Operate within standard practices and procedures, with support/direction from more experienced team members/leaders to achieve team/project/mission and/or individual outcomes.

• Understand the system architecture deployed and integrated with multiple providers and customers.

• Coordinate and Control network changes to new networks and solutions seamlessly, with minimal impact on the customer.

• Coordinate with all stakeholders to troubleshoot and resolve customer issues technically within provided SLA.

Requirements:

• Possess 2-3 years of relevant working experience in the domain of telecommunication

• Possess CCNA/CCNP certification

• Have basic knowledge of SD-WAN networks.

• Qualification in Engineering or related technical degree

• Handled any sort of transmission network (Fiber Optics, Wireless, SAT, etc)

• On-site working experience handling network integration work is an advantage

• Experience in telecom or networking customer support handling issues over Level 2 is an advantage.

Skills:

• Implementing and troubleshooting networks and solutions

• Ability to adapt transitioning to new networks and solutions

• Negotiate and able to work with all Resolver groups for customer network issues.

• Ability to read and understand standard network topology/planning documents

Sub Specialization : Information Technology;IT Helpdesk
Type of Employment : Permanent
Minimum Experience : 2 Years
Work Location : Kuala Lumpur
Salary Range : RM5K- 6.5K

EPS Consultants