Job Description

We are seeking your support to identify and propose suitable candidates for a new role in one of our portfolios. The resource will primarily be responsible for

Incident & Problem Management

, with a

secondary responsibility in Project Financial Tracking & Reporting

.

We are looking for someone who:

Is

not required to be senior (Level 2 or 3)

but must have

a proven track record of managing tasks independently for several years.

Can support both

ITIL operational processes

and

project financial governance.

Is available to

onboard by January 2026

or

earlier if possible

To facilitate your sourcing, please find the required competencies below:

Technical Skills

Working knowledge of

ITIL

, especially Incident Management, Problem Management, and Change/Release processes Strong troubleshooting and

root cause analysis

capabilities Understanding of

deployment coordination

and version control practices

Process & Governance

Experience ensuring

SLA adherence

and compliance Proficiency with

ITSM tools

(e.g., ServiceNow) Awareness of

Change Management workflows

and risk assessments

Communication & Coordination

Strong follow-up and

escalation management

skills Ability to provide clear

status reports

and post-incident summaries

Project Management Skills

Able to plan and execute

small to medium-sized projects

, particularly related to deployments or problem remediation Good stakeholder management across technical teams and business units

Financial & Budgeting Skills

Experience in

cost tracking

, budget monitoring, and variance reporting Capable of preparing

financial summaries

, forecasts, and budget utilization reports Ability to perform

vendor invoice validation

for related activities
Job Type: Contract
Contract length: 12 months

Pay: RM3,935.72 - RM11,929.76 per month

Benefits:

Health insurance Maternity leave Opportunities for promotion Parental leave Professional development
Work Location: In person