Job Description

Primary function:

Handling order for Trophy customer (issue Customer Orders & Invoice). Follow-up shipment for courier service. Keep records of interactions and transactions of customers; keep record of details of customer complaints, inquiries, and comments. Answer phone calls more professionally and provide information about products and services as required by the customer. Follow up customers and their complaints, ensuring that customers' requests are attended to accordingly. Process orders, applications, and forms. Identify tasks critical to keeping customer satisfaction levels in check.

Job description and supporting roles:

To carry out other duties and responsibilities assigned by Superiors.

Working experience:

Minimum of 2 years of working experience in customer service & admin. Candidate must be independent, systematic and computer literate. Preferably, working experience in the related field. Problem solving skills are needed to be able to quickly resolve customer complaints and other issues that may arise from time to time.

Education and qualification:

Minimum SPM/ Diploma / Degree. Adequate skills in Microsoft office. Required language: Bahasa Malaysia,

Chinese (m

*ust)

, English.

Sales Commission:

Sales commission will be provided after confirmation, subject to terms and conditions.
Job Types: Full-time, Permanent

Pay: RM2,500.00 - RM2,800.00 per month

Benefits:

Maternity leave Opportunities for promotion Parental leave Professional development
Work Location: In person