Job Description

• To assist Outdoor-sales in provide excellent customer service and to build good rapport with customer to satisfy each customer\'s need
• To attend on incoming call and customer enquiries
• To check the validation of the quotation before issue the invoice and delivery order
• Indoor-sales has to refer to respective Outdoor-sales for quoting price to customer. They do not have authority on this
• Customer\'s place order process would be taken via fax, email, messenger, walk-in-customer, call-in, Outdoor-sales, or others communication channel. Indoor must check every hour and respond within an hour, and must answer incoming call and return missed call immediately
• To prepare submission to customer by following date-line given by customer or company
• Cooperate with others section of department to ensure the operation process running smoothly
• To backup indoor during their absent (off day, EL, AL, MC & training)
• To complete any ad-hoc job assign by superior/senior from time to time
• All Company data and information are highly confidential. Nobody are allow to carry out from the Company premise without prior approval from the management
• If any account is under suspicious, indoor -sales would need to seek approval from outdoor-sales or management
• All dateline given by management or superior must be met
• Maintain proper filling of documents
• Undertake other special assignments, ad-hoc job / project as and when required by the Management / superior from time to time
• Undertake other special assignments, ad-hoc job / project as and when required by the superior from time to time

Responsibilities

• Candidate must possess at least a SPM, Diploma/ Bachelor\'s Degree in Business Studies / Administrative or relevant qualification
• Minimum 1 years of working experience in relevant field or fresh graduate Knowledge in SQL system
• Knowledge of Microsoft Office application (particularly Excel, Word)
• Knowledge of Customer Service Development, required to provide customers with information and assistance on facilities and services
• Independent in team work to accomplish routine task
• Good communication skill and capable in bilinguals would be preferable
• Well control in personal emotion - good EQ is required in communication, especially in harsh hours
• Being cooperative is very important in the role
• Able to work independently under minimal supervision
• A team player with positive attitude, initiative in nature, and diligent in carrying out tasks

Benefits

• Annual Leave, Sick Leave, Compensation Leave, Maternity/ Paternity Leave, Hospitalisation Leave Provided.
• Commission will provided subject to achieve the target
• Company oversea trip will provided subject to achieve the target
• EPF / SOSCO / EIS / Insurance Provided
• 5 Working Day

Additional Benefits

• Annual Leave
• Medical and Hospitalisation Leave
• EPF / SOCSO / PCB
• Medical Insurance
• Annual Bonus
• Training Provided
• Performance Bonus
• Overtime Pay
• Company Trip
• 5 Working Days
• Allowance Provided

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Ricebowl