Job Description

GENERAL SUMMARY

• Ensure smooth and effective operation of Information Services. Provice efficient and quality service at all customers. Train; guide and supervise subordinates on their job.

ESSENTIAL POSITION

• Lead the operation of the Information Services
• Supervise subordinates in the team on daily operation matters
• Handle customer relations service and handle complaints from customers
• Advise subordinates in resolving problems and completing work
• Respond to issue arises from any operational activities and escalate it to immediate superior
• Update Standard Operating Procedure on information counter service when necessary
• Collate information and produce report related to assigned unit
• Monitor staff performance and conduct on company\'s dress code and practices
• Handle VVIP/ VIP movement
• Monitor subordinates annual leave; medical leaves; off day and sending monthly report to HR/ AM
• Ensure that all leave forms and overtime forms are completed before submit to office
• Prepare and review staff monthly roster
• Ensure that announcement made is clear and precise
• Get latest and accurate information on flight data
• Provide customers with the latest and accurate information on flight information
• Answer all calls within 3 rings; answer politely and professionally
• Attend briefing meeting as and when required
• Perform other duties as assigned

Key Challenges

• Disseminate information to customers in professional manner
• Managing difficult situations in serving the customers
• Supervising subordinates in ensuring excellent service

Skills

• Possess good communication and interpersonal skills
• Customer service oriented with pleasant personality
• Good in both written and spoken Bahasa and English
• Preferably fluent in foreign language e.g. Mandarin or Arabic

Relevant Industries

Internal

• Preferable diploma with minimum 1 year relevant working experience OR
• STPM/ Certificate with minimum 5 years relevant working experience OR
• SPM with minimum 7 years relevant working experience

External

• Preferable diploma with minimum 1 year relevant working experience

Education

Internal

• Diploma in any discipline OR
• STPM/ Certificate in any discipline OR
• SPM with Credit in Bahasa, Pass in Bahasa and Mathematics

External

• Diploma in any discipline

Additional Information

Open for Malaysian citizen only.
Please be reminded that only online application will be entertained.
Applications should reach us no later than 13 December 2023
Only shortlisted candidates will be notified

Malaysia Airports