Job Description

JOB DESCRIPTION

Responsible to manage e-Tanah user under portfolio to support e-Tanah System. Educating e-Tanah user on how to work e-Tanah System and helping them by taking them through step-by-step procedures either over the phone or in person. Provide first level contact and convey resolutions to customer issues. Supporting the e-Tanah roll-out tasks for e-Tanah. Rapidly establishing a good working relationship with e-Tanah users and other professionals Properly escalate unresolved queries and issues to the next level of support Track, route and redirect problems to correct resources Follow up with customers, provide feedback and see problems through to resolution Preserve and grow your knowledge of Helpdesk procedures, products and services for e-Tanah To be part of Rollout Project team.

SKILLS PROFILE

Communication Customer Service & Support Time Management Problem Solving skills Negotiation skills IT Literate

QUALIFICATION, SKILLS & KNOWLEDGE

EDUCATION AND CERTIFICATION:

Bachelor degree in a related field from recognized university

REQUIRED KNOWLEDGE:

E-Tanah System Good knowledge of Windows & Web-based Application. Knowledge in IT Technical support is an advantage. Experience in Learning / Training is a plus.
Job Types: Full-time, Contract
Contract length: 12 months

Pay: From RM3,000.00 per month

Benefits:

Additional leave Health insurance Maternity leave Opportunities for promotion Parental leave Professional development
Ability to commute/relocate:

Alor Gajah: Reliably commute or planning to relocate before starting work (Preferred)
Education:

Bachelor's (Preferred)
Experience:

TECHNICAL SUPPORT: 1 year (Preferred)
Language:

MALAY & ENGLISH (Preferred)
License/Certification:

B2 & D (Preferred)
Location:

Alor Gajah (Preferred)
Willingness to travel:

100% (Preferred)
Work Location: In person