Responsible to manage e-Tanah user under portfolio to support e-Tanah System.
Educating e-Tanah user on how to work e-Tanah System and helping them by taking them through step-by-step procedures either over the phone or in person.
Provide first level contact and convey resolutions to customer issues.
Supporting the e-Tanah roll-out tasks for e-Tanah.
Rapidly establishing a good working relationship with e-Tanah users and other professionals.
Properly escalate unresolved queries and issues to the next level of support.
Track, route and redirect problems to correct resources.
Follow up with customers, provide feedback and see problems through to resolution
Preserve and grow your knowledge of Helpdesk procedures, products and services for e-Tanah.
To be part of Rollout Project team.
SKILLS PROFILE
Communication
Customer Service & Support
Time Management
Problem Solving skills
Negotiation skills
IT Literate
QUALIFICATION, SKILLS & KNOWLEDGE
EDUCATION AND CERTIFICATION:
Candidate must possess at least a Degree in Computer Science/Information Technology, Engineering (Computer/Telecommunication), Engineering (Electrical/Electronic), Mathematics, Science & Technology or equivalent from recognized university .
REQUIRED KNOWLEDGE:
E-Tanah System.
Good knowledge of Windows & Web-based Application.
Knowledge in IT Technical support is an advantage.
Experience in Learning / Training is a plus.
Job Types: Full-time, Contract
Contract length: 12 months
Pay: From RM3,000.00 per month
Benefits:
Additional leave
Health insurance
Maternity leave
Opportunities for promotion
Parental leave
Professional development
Ability to commute/relocate:
Kerian: Reliably commute or planning to relocate before starting work (Preferred)
Education:
Bachelor's (Preferred)
Experience:
Customer service: 3 years (Preferred)
Computer skills: 3 years (Preferred)
Language:
Malay & English (Preferred)
License/Certification:
B2 & D (Preferred)
Location:
Kerian (Preferred)
Willingness to travel:
100% (Preferred)
Work Location: In person
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