Job Description

The Infra Support and Security Management role is responsible for ensuring the reliability, security, and operational effectiveness of the company's IT infrastructure, covering network, servers, cybersecurity, helpdesk operations, and enduser technical support.

1. Network Management

Design, configure, monitor, and maintain network infrastructure (LAN, WAN, WiFi, VPN, firewalls). Ensure stable connectivity, performance, and secure access. Troubleshoot network outages and performance issues. Maintain network documentation and topology diagrams. Coordinate with ISPs and vendors.

2. Server & Infrastructure Management

Manage physical and cloud servers including deployment, patching, and monitoring. Ensure high availability, backup, and disaster recovery readiness. Monitor server health, storage, and performance. Support hosting environments for internal systems and databases. Plan infrastructure scaling and capacity needs.

3. Cybersecurity & Risk Management

Implement cybersecurity controls and monitoring tools. Respond to cybersecurity incidents and vulnerabilities. Conduct regular security health checks. Manage access control and user privileges. Support compliance, audits, and security awareness initiatives.

4. Helpdesk & IT Service Operations

Operate the IT helpdesk system and manage support tickets. Provide Level 1-2 support to staff. Track recurring issues and recommend preventive improvements. Maintain SOPs, FAQs, and knowledge base. Prepare monthly support and performance reports.

5. Technical Support & Asset Management

Troubleshoot, repair, and maintain laptops, desktops, and peripherals. Manage device setup, onboarding, and offboarding. Maintain IT asset inventory and lifecycle records. Ensure endpoint security compliance. Coordinate with hardware vendors.
Job Type: Full-time

Pay: RM2,000.00 - RM2,500.00 per month

Benefits:

Professional development
Work Location: In person