Job Description

About Cigna

Let us tell you a little more about us. Cigna exists to improve lives. Together, with our 74,000 employees worldwide that service Cigna, Express Scripts and other affiliate customers, we aspire to transform health services, making them more affordable and accessible to millions.

We are going through an exciting period of expansion; at the centre of our International division\xe2\x80\x99s ambitious growth strategy we are currently working towards multi-year effort to implement a consistent digital strategy for the international markets.

About the Job

We are looking for an experienced and motivated 2nd level infrastructure engineer with strong experience who will be responsible for maintaining and supporting On-Premises platforms as well as Cloud Platforms, overseeing and ensuring that computing systems and equipment are operating effectively and efficiently.

The availability, integrity, security and performance of our infrastructure will be your main motivation. You will be detail-oriented, proficient with technologies and hardware.

You will also be responsible for upgrading and improving operating environments, creating repair strategies, and providing technical support and training for users.

You\xe2\x80\x99ll join an already well established team that operate across the world and will be given the chance to further develop your skills through industry certified training and certifications as well a true career development.

About You

You will demonstrate a detailed knowledge of the industry\xe2\x80\x99s best practices and evidence a professional track record of effective technical management, information analysis, and a thorough understanding of computer hardware and software systems. You have good communication and collaboration skills, and excellent problem-solving skills.

Key Responsibilities:

• Provide 2nd and 3rd level support.

• Troubleshoot infrastructure issues

• Provide technical expertise in the diagnosis and resolution of an issue

• Performing high level systems administration of on-prem and cloud infrastructure

• Ensure delivered solutions are handed off operationally with appropriate documentation (e.g. best practices, design documents, run books) required

• Provide high level expertise in OS support more specifically Windows and Red Hat Linux.

• Installing, maintaining and monitoring operating environments

• Manage incidents and requests across several disciplines (including, but not limited to) \xe2\x80\x93 Windows and Linux servers hosted on vSphere/ESXi and Cisco UCS/EMC or Dell storage

• Proactively monitor and resolve infrastructure service issues prior to escalation

• Liaise with managed hosting services to deliver first class services and vendor support

• Managing core operating systems and virtualization platforms including upgrades, configuration and patching

• Installing and configuring hardware and software components to ensure usability and security. Coordinating technology installations, upgrades, and maintenance

• Testing, troubleshooting, and modifying information systems so that they operate effectively

• Administrator, build, and upgrade core business infrastructure including computing, storage, and disaster recovery systems

• Documenting all reported malfunctions and actions taken in response

• Monitoring daily operations, including server hardware, software, and operating systems

• Generating performance reports for operating systems.

• Assuring all IT activities are performed within the parameters of applicable laws, codes, and regulations.

• Evaluating technology risks in order to develop a documented remediation action plan

• Remaining up to date with advances in technology and industry best practices.

• Participate in change activity that may be scheduled out of hours

• Support our On-Call rota

Key skills you\xe2\x80\x99ll have experience with:

• Windows Server 2012-2022

• Red Hat Linux 6/7/8

• Automation experience (PowerShell, PowerCLI, Ansible, Bash, Python)

• VMware vSphere 6.5 to 7 (VCSA, ESXi, DRS, HA, VUM)

• Proven experience with SCCM or other device management platforms

• Change and incident management processes

• Ability to think through problems and visualize solutions

• Excellent analytical and problem-solving skills

• Proven experience supporting Cloud Platforms (AWS, Azure, OCI).

It would be a bonus if you had experience with:

• Cisco UCS

• Hyper Converged Platforms

• Cohesity (Backup, NAS, Helios)

• Dell EMC VxBlock or PowerFlex

• Enterprise Storage (VMAX, Isilon, NetApp)

• NetApp ONTAP

• CCA-N/ITIL/VCP/VCAP Certifications

• Experience working with Data Centre environments

• ServiceNow

• Jira

Why should you join Cigna?

You will get the chance to work with a global, truly innovative and flexible Technology division that is growing rapidly due to continued success and massive transformation.

We are constantly investing in, improving and innovating our global technology stack. Right now we are investing in Cloud, AI & ML as well as working heavily with Agile and DevOps methodologies.

You will join a business that truly invests in you as a person. You will be offered the opportunity to progress your knowledge and skills through both internal and external training, take secondment to other teams / projects and much more.

FLEXIBILITY \xe2\x80\x93 We are a truly flexible business. We offer remote / home working as well as flexible start / finish times. We pride ourselves on being able to offer a true work / life balance for all of our employees.

About The Cigna Group

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Cigna