Job Description

Key Responsibilities

1. Strategic & Operational Leadership

Lead IT operations across corporate and retail divisions, ensuring system stability, data integrity, and business continuity. Develop and execute IT strategies aligned with Reveillon Group's growth and digital transformation roadmap. Manage and mentor IT team members, fostering collaboration, accountability, and continuous improvement.

2. Retail Systems & Infrastructure Management

Oversee the performance, reliability, and integration of POS systems, payment terminals, and outlet hardware. Ensure stable network connectivity and system uptime across multiple retail locations. Manage inventory systems, data synchronization, and troubleshooting between outlets and HQ systems. Coordinate technology rollouts and upgrades for new store openings or brand expansions.

3. Corporate IT & Office Support

Manage office IT infrastructure, including servers, cloud systems, ERP platforms, and productivity tools. Provide technical support for corporate teams, including system setup, troubleshooting, and access management. Implement process automation and digital tools to enhance internal operational efficiency.

4. Project Management & Implementation

Plan and execute key IT projects such as system integrations, process digitalization, and infrastructure enhancements. Manage vendors and service providers to ensure timely, cost-effective, and high-quality project delivery. Collaborate with business units to design and implement technology solutions that drive operational improvement.

5. Compliance, Security & Governance

Establish IT policies, SOPs, and cybersecurity frameworks across corporate and retail operations. Conduct regular IT audits and ensure compliance with company policies and data protection standards. Implement cybersecurity measures, data backup, and disaster recovery plans to safeguard operations.

Qualifications & Experience

Bachelor's Degree in Information Technology, Computer Science, or a related field. Minimum 5 years of experience in IT operations and infrastructure management, preferably within retail, F&B, or multi-site environments. Proven experience managing POS systems, retail networks, and office-based IT infrastructure.

Skills & Attributes

Strong technical expertise in networking, server management, and system integration. Excellent project management, troubleshooting, and analytical abilities. Strong communication skills with the ability to support both HQ departments and outlet operations. Experienced in vendor management and cost optimization. Adaptable, proactive, and capable of thriving in a fast-paced retail environment. Mandarin proficiency is an added advantage.

Why Join Us

Play a key leadership role in driving technology excellence across retail and corporate operations. Opportunity to build and scale IT infrastructure for a fast-growing retail group. Collaborative, innovation-driven culture with strong cross-functional exposure.
Job Types: Full-time, Permanent

Pay: RM5,000.00 - RM9,000.00 per month

Benefits:

Professional development
Work Location: In person