Job Description

Inside Account Sales Manager - ANZGeneral InformationReq #WD00073002Career area:SalesCountry/Region:MalaysiaState:SelangorCity:Petaling JayaDate:Thursday, October 10, 2024Working time:Full-timeAdditional Locations:

• Malaysia - Selangor - Petaling Jaya

Why Work at LenovoWe are Lenovo. We do what we say. We own what we do. We WOW our customers.Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world\'s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo\'s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).This transformation together with Lenovo\'s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit , and read about the latest news via our .Description and RequirementsWe are seeking an ISR Team Lead, responsible for managing the ISR ANZ team at Lenovo Malaysia.Job Responsibility:

• Drive Sales Performance: Lead the ISR team to meet and exceed sales targets, ensuring strong performance across both topline and bottom-line metrics.
• Team Coaching & Development: Provide guidance and coaching to ISRs, assisting in their professional growth, and supporting them in handling escalations and complex customer interactions.
• Operational Efficiency: Oversee daily sales operations, ensuring customer requests and inquiries are handled promptly. Drive productivity by monitoring outbound call KPIs and minimizing errors, such as missed opportunities and inaccuracies.
• Profit Levers & Initiative Execution: Implement initiatives to drive profit through programs, accessories, and services for IDG, ISG, and SSG offerings.
• Data-Driven Performance Management: Leverage data analytics to track and assess ISR performance, identify trends, and implement strategies for improvement. Utilize insights to make informed decisions on team and individual productivity.
• Cross-functional Collaboration: Collaborate with backend stakeholders to resolve operational challenges and continuously improve processes that enhance sales outcomes.
• Mentorship & Team Engagement: Foster a motivated and engaged team environment, mentoring new ISRs to ensure they are onboarded effectively and meet performance expectations within stipulated timelines.
• Campaign Management: Lead the execution of sales campaigns and programs aimed at boosting team performance and achieving sales goals.
• Performance Management: Conduct regular performance reviews and provide constructive feedback to team members, fostering a culture of continuous improvement and accountability.
• Sales Pipeline Optimization: Manage the sales pipeline, ensuring timely and effective follow-up on leads to maximize conversions.
• Cultural Leadership: Foster a positive, high-performance team culture that drives collaboration, innovation, and success.

Job Requirements:

• Bachelor degree with experience in a business-related field, information technology or similar subjects (preferred but not a must).
• Advanced skills in MS-Office, Outlook and Customer Relationship Software.
• A strong personality with the desire to reach high performance goals.
• Proven experience in sales, preferably in technology or IT industry.
• Strong understanding of Lenovo products, services, and solutions.

Additional Locations:

• Malaysia - Selangor - Petaling Jaya

• Malaysia

• Malaysia - Selangor

• Malaysia - Selangor - Petaling Jaya

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