Job Description

About the job Inside Sales Opportunity Representative (English Speakers)

About the Company
We are a worldwide organization with industry-leading expertise in digital, cloud and security. Specifically, using our unrivalled knowledge and specialised capabilities across 40+ sectors, we provide Strategy and Consulting, Interactive, Technology and Operations professional services that are all driven by the data and insights of the biggest network of Advanced Technology and Intelligent Operations centres in the world.

Responsibilities:

• Drive revenue for our client by supporting scalable sales programs across a variety of direct clients and agencies.
• Drive product adoption and educate clients and agencies in a scalable fashion.
• Ensure that our clients receive the highest level of sales and operational customer service.
• Liaise with cross-functional teams on structuring and executing operational and strategic services and programs.
• Develop and implement best practices for client interaction, sales, and services.
• Monitor the status of his/her Book of Business ( BoB). Communicate with advertisers in time when unusual spend fluctuation happens to defend revenue or discover new growth opportunity
• Analyze performance of priority accounts (problematic or top-tier advertiser) and create optimization actions. Optimization goals include: 1) Account up-selling 2) General creative tips and best practices 3) Bidding/Budget/targeting recommendations
• Able to identify high-value opportunities and low-hanging fruit
• Communicate effectively with advertisers regarding ads review, finance, product etc. to achieve good customer experience
• Answer advertiser questions; provide account setup guidance and simple optimization suggestions for high-potential advertisers through inbound and outbound calls, as well as reach out to advertisers with problems via phone to provide solutions
• Daily management of target SMB customers advertising on Clients platforms, provide account optimization advice to advertisers by phone and email to increase advertisement spend
• Communicate budget increase with advertisers and encourage them to increase investment on advertising using Clients platforms
• Tier BoB and apply different approaches to manage advertisers of each tier to drive revenue
• Collaborate with Clients internal resources (POC/Data/self-service project manager/Ads platform/Ads delivery/Sales CRM platform) to support Clients to develop product features/tools/delivery/account management strategy that empower SMB customers and enhance work efficiency of Client Solution Specialists by providing the advice.

Requirements:

• Diploma/Bachelor's degree in business, communications, marketing, or any other related area of study.
• 1-3 years of marketing, brand advertising, media sales, online advertising experience and/or strong outbound sales experience within large-scale BPO operations
• Ability to perform well in a highly dynamic, rapidly changing environment.
• Creative, outside-the-box thinker and strategist.
• Passionate about social media digital marketing and have a strong understanding of the concepts and trends
• Have strong drive to achieve marketing and revenue targets, while adhering to business policies and compliance
• Excellent communication and presentation skills.
• A team player and collaborator.
• Strong command of English
• Strong knowledge and understanding of cultural context in the countries supported

Remuneration
MYR 4,000 - MYR 5,500 + commissions

Working Hours
Mon - Fri | 6 am - 3 pm | Follow AUS timezone

Location
Plaza 33, Petaling Jaya

Consultant In-Charge:
Phoebe Loke | | 016- 211 7443
Victor Hew | | 016- 229 2513