Job Description

Job Responsibilities

Engage with customers via phone, email, or online chat to understand their needs, recommend products or services that meet those needs, and answer incoming inquiries. Provide accurate and timely quotations to customers Manage the end-to-end order processing, ensuring accuracy and timely fulfillment while maintaining clear communication with customers. Proactively follow up on provided quotations, addressing customers' concerns or questions to facilitate a smooth decision-making process. Work closely with the internal team and external suppliers to ensure seamless order fulfillment and resolve any issues that may arise during the process. Address and resolve customer issues or concerns promptly, aiming to achieve high levels of customer satisfaction. Utilize CRM systems effectively to track customer interactions, manage leads, and streamline the customer service process. Develop and maintain a strong understanding of our products to effectively assist customers and provide accurate information.

Requirements

SPM (Sijil Pelajaran Malaysia) or equivalent. Able to thrive in a lively and fun team setting. Comfortable with client-facing activities such as in-person meetings, phone calls, and emails. Demonstrate the ability to thrive under pressure and in a fast-paced environment, delivering efficient and high-quality results. Proactive and enjoys engaging in interactions. Proficient in Microsoft Office, Gmail, and online communication tools (e.g. WhatsApp, CRM systems).
Job Types: Full-time, Permanent

Pay: RM3,500.00 - RM4,500.00 per month

Benefits:

Opportunities for promotion Professional development
Application Question(s):

Do you have your own transport?
Experience:

Inside sales representation: 1 year (Preferred)
Work Location: In person