Job Description

Job Summary: -

The Installation and Service Technician is responsible for delivering professional installation, servicing, and maintenance of air purifiers at customer sites. The role ensures equipment is set up correctly, operates efficiently, and provides customers with product knowledge and after-sales support to enhance satisfaction and trust in the company's products.

Key Responsibilities: -

1. Installation & Setup

Install, configure, and test equipment, systems, or machinery at customer premises. Ensure proper alignment, calibration, and functionality of installed equipment. Provide training and guidance to customers on equipment usage and safety.

2. Servicing & Maintenance

Conduct routine preventive maintenance and servicing of equipment. Diagnose, troubleshoot, and repair technical issues promptly. Replace faulty parts/components and ensure minimal downtime.
Take full responsibility for assigned tasks and report issues promptly.

Component Replacement for defective items [motors, sensors, and circuit boards].

3. Compliance & Safety

Follow company policies, procedures, and safety standards during all work. Ensure compliance with statutory, regulatory, and industry guidelines. Maintain tools, equipment, and company vehicle in good working condition.
Install company products at client sites in accordance with standards and specifications.

Perform scheduled maintenance, including cleaning and filter replacement.

Troubleshoot and resolve basic mechanical and electrical issues.

Travel daily to client locations for installation and service tasks.

Conduct post-installation testing to ensure optimal system performance.

Respond to emergency calls and work overtime when necessary.

Support warehouse operations, including equipment preparation and testing.

Any ad-hoc tasks as assigned by the Managing Director.

4. Customer Support & Reporting

Respond to customer service requests in a timely manner. Provide professional technical support and maintain strong customer relationships. Document installation/service activities, prepare service reports, and update records.
Maintain accurate service records, logs, and reports.

Prepare required documentation and reports.

Provide Customer Support, explaining system functionality clearly.

Suggest improvements to enhance installation and service efficiency.

Requirement: -

Minimum SPM, STPM, Certificate or Diploma in related field (e.g, Electrical Engineering, Electronic Engineering, Mechanical Engineering).

Fresh graduates are encouraged to apply. On-the-job training will be provided.

Experience in installation, maintenance and repair of equipment or systems is an advantage.

Strong troubleshooting and problem-solving skills.

Valid driver's licence required (manual licence is a plus).

Good communication skills in both Malay and English

Soft skills such as communication, teamwork, and customer service are valuable.

Able to work independently and under pressure.

Will be based at South Gate Commercial Center, Cheras.

Job Types: Full-time, Fresh graduate

Pay: RM2,500.00 - RM3,500.00 per month

Benefits:

Cell phone reimbursement Opportunities for promotion Professional development
Work Location: In person