Assist customers throughout the insurance claim process
Explain claim procedures, documents required and coverage details
Review and verify claim forms and supporting companies
Submit and follow up claims with insurance companies
Coordinate with workshops, adjusters, and insurers for assessments
Update customers on claim status regularly
Check policy details to confirm eligibility and coverage
Maintain accurate records of all claim cases
Prepare reports and updates for management
Handle customer inquiries, feedback or basic complaints
Ensure all claims follow company SOP and insurance guidelines
Job Requirements:
Minimum SPM or equivalent
Knowledge of insurance policies and claim procedures
Good communication and interpersonal skills
Responsible, honest and organized
Able to handle multiple claims and follow up promptly
Basic computer skills
Good communication skills
Experience in insurance claims or related field is a plus
Benefits:
Opportunities for promotion
Performance increment
Job Type: Full-time