Job Description

: Insurance Customer Representative Analyst

Company:

Confidential (Insurance Company)

Location:

Bangsar, KL eco city (near by LRT Abdullah Hukum)

Job Type:

Full-time

Job Summary

We are seeking a dedicated and customer-focused

Insurance Customer Representative Analyst

to be the first point of contact for our clients. In this role, you will play a pivotal part in enhancing customer satisfaction and loyalty by providing timely, accurate, and empathetic support for inquiries related to our Life and General Insurance products. The ideal candidate is an excellent communicator, a proactive problem-solver, and possesses a solid understanding of the insurance industry.

Key Responsibilities

Customer Interaction & Support:

Handle a high volume of customer inquiries via multiple channels, including phone, email, and live chat, in a professional and courteous manner.

Policy Servicing:

Process policy endorsements, renewals, reinstatements, and cancellations efficiently and accurately.

Claims Assistance:

Provide first-line support and guidance to customers on the claims process, including documentation requirements and status updates.

Issue Resolution:

Investigate and resolve customer complaints and complex issues effectively, escalating to senior team members or other departments when necessary.

Data Management:

Maintain accurate and up-to-date customer records and policy information in the company's systems.

Compliance & Advisory:

Adhere to all regulatory requirements and internal compliance standards. Provide clear and accurate information on policy benefits, coverage, and exclusions.

Team Collaboration:

Work collaboratively with the sales, underwriting, and claims teams to ensure a seamless customer journey.

Qualifications & Experience

Education:

Diploma or Bachelor's degree in Business, Finance, or a related field.

Experience:

Priority will be given to Chinese-speaking candidates, followed by other races.

Preferably with

over 2 years of experience

in the insurance industry, specifically in

Life and General Insurance

.

Candidates with less experience are also encouraged to apply

and will be considered based on potential and attitude.

Licensing & Certification:

Candidates holding

TBE, PCE, or equivalent insurance certifications are highly preferred.

Skills & Competencies:

Language Proficiency:

Excellent command of

English and Bahasa Malaysia

.

Mandatory fluency in spoken and written Chinese

to effectively communicate with Chinese-speaking clients.

Communication Skills:

Exceptional interpersonal and communication skills, with the ability to explain complex information clearly and simply.

Problem-Solving:

Strong analytical and problem-solving abilities to address customer concerns effectively.

Customer-Oriented:

A genuine passion for helping people and delivering exceptional service.

Tech-Savvy:

Proficient in MS Office applications and experience with CRM or policy administration systems is an advantage.

Resilience:

Ability to work in a fast-paced environment and handle challenging situations with patience and empathy.

What We Offer

A competitive salary and comprehensive benefits package. Opportunities for professional growth and career advancement. Comprehensive training and development programs. A modern and inclusive work environment.
Job Type: Full-time

Pay: RM2,085.92 - RM5,000.00 per month

Benefits:

Opportunities for promotion Professional development
Work Location: In person