Job Description

About the Company

For over 55 years, our client has revolutionized the concept of assistance, extending our services beyond emergencies to cater to a spectrum of customer needs worldwide. From the inception of our mission, our commitment has remained unwavering: provide unwavering support 24/7, even amidst the most trying crises. With an impressive track record boasting 9.5 million interventions, our services have become as dependable as running water.

Through 41 assistance centers, we\'ve managed over 5 million automotive interventions, facilitated the repatriation of clients with 18,086 plane tickets, and generated \xe2\x82\xac1.9M in consolidated revenue. Our expansive family of global brands ensures that wherever life\'s journey takes our customers, we\'re there, offering peace of mind. As a trailblazer in assistance and care, our company stands as a premier reference in the Assistance & Travel Insurance sector across Europe, South America, Asia, and South Africa.

Job Summary

The Head of Travel Insurance Partnerships is responsible for leading and executing the travel insurance company\'s partnership strategy on the South East Asia markets to establish and manage mutually beneficial relationships with various external partners. This role involves identifying potential partners, negotiating partnerships, and ensuring successful implementation to drive business growth and customer engagement.

Responsibilities:

• Partnership Strategy:

• Develop a comprehensive travel insurance partnership strategy aligned with business goals and growth objectives.
• Identify potential partner segments and evaluate collaboration potential.
• Prioritize partnerships based on strategic fit, market opportunity, and potential value.
• Partnership Development:

• Research and identify potential partners (airlines, online travel agents, tech platforms, affinity groups, etc.).
• Initiate and maintain contact with potential partners to explore collaboration opportunities, enter RFPs.
• Collaborate with cross-functional teams (in South East Asia, with global teams & other EA entities) to develop differentiative value propositions, maximizing underwriting expertise and distribution optimization capabilities (focus on growth/conversion optimization & customer\'s satisfaction).
• Negotiation and Contracting:

• Lead negotiation efforts to establish mutually beneficial terms and agreements with partners.
• Collaborate with legal and compliance teams to ensure partnership agreements are legally sound and compliant with industry regulations.
• Onboarding & Collaboration:

• Collaborate closely with internal onboarding resources, internal teams such as underwriting, IT & digital, as well as external stakeholders to lead and ensure smooth implementation of travel insurance programs.
• Communicate partnership objectives, strategies, and progress to internal stakeholders.
• Relationship Management:

• Serve as the primary point of contact for partner relationships, fostering strong working relationships.
• Monitor and manage the ongoing performance of travel insurance partnerships, ensuring both parties meet their commitments.
• Address and resolve any issues that may arise during the partnership lifecycle.
• Performance Tracking and Reporting:

• Define key performance indicators (KPIs) for each partnership to measure success and impact.
• Regularly track and analyze partnership performance against KPIs, providing insights and recommendations for improvement.
• Prepare and present partnership performance reports to senior management.
• Market Research, Product Design, and Underwriting:

• Stay updated on travel industry trends, competitive landscape, and emerging partnership opportunities.
• Identify innovative partnership models and potential areas of growth within the insurance industry.
• Develop innovative products, new services, and define profitable partner segments in collaboration with the Underwriting team.

• Bachelor\'s degree in Business, Marketing, Finance, Computer Engineering, or a related field (Master\'s degree preferred).
• At least 10 years of experience in the travel industry (partnership management, business development, or strategic alliances, preferably within the insurance or financial services industry).
• Strong project management skills, with a preference for a background in insurance.
• Prior experience in insurance onboarding and digital solutioning is preferred.
• Certification in Project Management Professional (PMP) is preferred.
• Strong negotiation, communication, and interpersonal skills.
• Demonstrated ability to identify and capitalize on business opportunities through partnerships.
• Excellent project management skills, preferably on digital programs, with a track record of delivering results on time.
• Understanding of insurance products, services, and distribution channels.

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