Job Description

Company DescriptionAbout Grab and our workplaceGrab is Southeast Asia\'s leading superapp. We are dedicated to improving the lives of millions of users across the region by providing them everyday services such as deliveries, mobility, financial services, enterprise services and others. More than that, we provide the opportunity for them to have a better life. And that aspiration starts inside Grab because we believe in a seamless blend of work and home life, making every aspect of life better for all.Guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles-the 4Hs: Heart, Hunger, Honour and Humility-we work to create economic empowerment for the people of Southeast Asia. With our unwavering commitment to our values, we believe that we\'re more than a service provider; we\'re agents of positive change.Get to know the teamThe orchestration team takes care of all orchestration needs of Grabber Technology solutions (GTS - Grab\'s Enterprise IT team) and beyond. Our work directly enhances Grabbers\' productivity by delivering time-saving features. We\'re expanding our team and seeking individuals passionate about building and managing complex workflows or processes across multiple systems or components. If this resonates with you, come join us!Get to know the roleWe are looking for Engineers for our DevOps team within the Orchestration team. The DevOps team, composed of Senior and Junior engineers, is responsible for development, testing, deployment , production support and maintenance of workflow automation and integration solutions predominantly built on iPaaS. Overall, as an Engineer, your primary responsibility is to support the development, delivery, support and maintenance of software solutions while learning and growing in your role.The Day-to-Day Activities

• Collaborate with senior engineers and team leads to design, develop, and implement software solutions, ensuring adherence to specifications and coding standards.
• Conduct testing (UT,SIT,UAT) and participate in code reviews to maintain code quality and reliability.
• Coordinate with team members and stakeholders to schedule and implement approved changes with minimal disruption to business operations.
• Document code, processes, and technical specifications for knowledge sharing and future maintenance.
• Promptly respond to and resolve production incidents, alerts, and service disruptions to minimize downtime and business impact. Conduct root cause analysis and implement preventive measures to avoid recurrence. Note: This role includes rotational early morning shifts to address critical incidents before the start of the working day.
• Document incident details, resolutions, and troubleshooting steps, maintaining accurate and up-to-date records to facilitate knowledge sharing and future incident response. Additionally, maintain documentation for support procedures, troubleshooting guides, and knowledge base articles to enable self-service support and assist other team members in resolving incidents efficiently.
• Develop and maintain scripts and automation tools to streamline repetitive tasks, improve operational efficiency, and reduce manual intervention in deployment, monitoring, and maintenance processes.
• Adapt to changing project requirements, priorities, and technologies, demonstrating flexibility and willingness to learn new tools and techniques.
• Communicate effectively with team members and stakeholders, providing updates on progress, raising concerns, and seeking clarification when needed.

Qualifications

• Heart, Hunger, Honour and Humility to serve our stakeholders and Grabbers.
• Bachelor\'s degree in Computer Science, Information Systems, or a related field.
• At least 3 years of experience in software engineering, DevOps, or infrastructure roles, emphasizing orchestration, automation, and cloud technologies. Hands-on experience in using popular orchestration tools such as TIBCO business works, Workato, Dell Boomi, Mulesoft etc., would be preferred.
• Minimum one year of experience as a production support engineer, proficient in monitoring and resolving production issues.
• Proficiency in software development practices and tools, including version control systems (e.g., Git), code review processes and agile methodologies.
• Proficiency in incident management and ticketing systems (e.g., Fresh service, ServiceNow JIRA) for tracking and resolving production incidents.
• Experience working with data query languages (eg., SQL) and robust understanding of data integration and transfer standards.
• Knowledge of scripting languages like Python, Bash, or PowerShell for automation and scripting tasks would be an advantage.
• Knowledge of Cyber Security Standards (NIST, COBIT, ISO270001) and Identity and Access Management standards and best practices (ABAC, RBAC, OAuth, SAML).
• Experience working with Application integration via Secure API methods.
• Strong problem-solving skills and analytical thinking, with the ability to translate complex requirements into scalable and maintainable software designs.
• Proficient in communication and collaboration, effectively engaging with cross-functional teams and stakeholders
• Commitment to continuous learning and staying updated on emerging technologies, best practices, and industry trends in production support and IT operations.

Additional InformationBenefits at Grab:We care deeply about your well-being and are committed to supporting you every step of the way. Here are some of the global benefits we offer:

• Protect and provide for your loved ones with peace of mind, knowing we have your back with Term Life Insurance and comprehensive Medical Insurance.
• Craft a benefits package that suits your unique needs and aspirations with GrabFlex, because we believe in empowering you to thrive.
• Embrace the magic of new life and create lasting memories with your family through Maternity and Paternity Leave.
• Life can be overwhelming, but you\'re never alone. Our confidential Grabber Assistance Programme is here to guide and uplift you and your loved ones through life\'s challenges.
• Your well-being is our priority. Benefit from our holistic well-being initiatives through Wellbeing@Grab, including health programmes, informative webinars, and vibrant carnivals.
• Achieve a harmonious work-life balance with our FlexWork arrangements, allowing you to adapt and thrive in your personal and professional life.

We\'ve got many different benefits hyper localised in each country. Speak to your recruiter during your interview to find out more.What we stand for at Grab:We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique. If you require accommodations to fully participate in the recruitment process, you are encouraged to include your request(s) when applying.We deliver the greatest impact and ideas when we bring together diverse perspectives. It is what enables us to spread opportunities to Grabbers and our partners. It\'s not a box-ticking exercise; it\'s who we are.

Grab