Job Description

Company DescriptionAbout Grab and Our WorkplaceGrab is Southeast Asia\'s leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we\'ve got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.Get to know the teamThe orchestration team takes care of all orchestration needs of Grabber Technology solutions (GTS - Grab\'s Enterprise IT team) and beyond. Our work directly enhances Grabbers\' productivity by delivering time-saving features. We\'re expanding our team and seeking individuals passionate about building and managing complex workflows or processes across multiple systems or components. If this resonates with you, come join us!Get to know the roleWe are looking for Engineers for our DevOps team within the Orchestration team. The DevOps team, composed of Senior and Junior engineers, is responsible for development, testing, deployment , production support and maintenance of workflow automation and integration solutions predominantly built on iPaaS. This role includes rotational early morning shifts to address critical incidents before the start of the working day. Overall, as an Engineer, your primary responsibility is to support the development, delivery, support and maintenance of software solutions while learning and growing in your role.The Critical Tasks You Will Perform

• You will collaborate with senior engineers and team leads to design, develop, and implement software solutions, ensuring adherence to specifications and coding standards.
• You will conduct testing (UT,SIT,UAT) and participate in code reviews to maintain code quality and reliability.
• You will coordinate with team members and stakeholders to schedule and implement approved changes with minimal disruption to business operations.
• You will document code, processes, and technical specifications for knowledge sharing and future maintenance.
• You will promptly respond to and resolve production incidents, alerts, and service disruptions to minimize downtime and business impact. Conduct root cause analysis and implement preventive measures to avoid recurrence.
• You will document incident details, resolutions, and troubleshooting steps, maintaining accurate and up-to-date records to facilitate knowledge sharing and future incident response. Additionally, maintain documentation for support procedures, troubleshooting guides, and knowledge base articles to enable self-service support and assist other team members in resolving incidents efficiently.
• You will develop and maintain scripts and automation tools to streamline repetitive tasks, improve operational efficiency, and reduce manual intervention in deployment, monitoring, and maintenance processes.

QualificationsWhat Essential Skills You Will Need

• At least 3 years of experience in software engineering, DevOps, or infrastructure roles, emphasizing orchestration, automation, and cloud technologies. Hands-on experience in using popular orchestration tools such as TIBCO business works, Workato, Dell Boomi, Mulesoft etc., would be preferred.
• Proficiency in software development practices and tools, including version control systems (e.g., Git), code review processes and agile methodologies.
• Proficiency in incident management and ticketing systems (e.g., Fresh service, ServiceNow JIRA) for tracking and resolving production incidents.
• Experience working with data query languages (eg., SQL) and robust understanding of data integration and transfer standards.
• Knowledge of scripting languages like Python, Bash, or PowerShell for automation and scripting tasks would be an advantage.
• Knowledge of Cyber Security Standards (NIST, COBIT, ISO270001) and Identity and Access Management standards and best practices (ABAC, RBAC, OAuth, SAML).
• Experience working with Application integration via Secure API methods.

Additional InformationLife at GrabWe care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life\'s challenges.

What we stand for at GrabWe are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.

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