Site Name: Malaysia - Petaling Jaya
Posted Date: Mar 31 2023
Help us get ahead of disease together with our Emerging Markets Business Area / Programme Name OMEGA(Omnichannel Engagement Strategy) Internship / Industrial Placement Programme, 2023: Education required: BS degree from an accredited college/university, preferably in Data & Analytics discipline with a focus in Data Analysis and Human Centric design. Other requirements: EM is a large geography and candidate will need to work with stakeholders across multiple time-zones. Language requirement: Written and spoken fluency in English Expected Start date: 29 May 2023 Application deadline: We will close this vacancy when we have enough applications, so please apply as soon as you can to be considered Looking to gain valuable real world work experience and help positively impact the health of billions of people? A GSK internship offers you the opportunity to kickstart your career \xe2\x80\x93 to take on a real role with genuine impact! You\xe2\x80\x99ll take on challenging, serious work on live projects or assignments. You\xe2\x80\x99ll also get to learn from us, develop your skills and gain valuable experience for wherever the future takes you. Who are we? GSK is a global biopharma company with a special purpose \xe2\x80\x93 to unite science, technology and talent to get ahead of disease together. Getting ahead means preventing disease as well as treating it, and we aim to impact the health of 2.5 billion people around the world in the next 10 years. Our success absolutely depends on our people. We want GSK to be a place where people feel inspired, encouraged and challenged to be the best they can be. A place where they can be themselves \xe2\x80\x93 feeling welcome, valued and included. Where they can keep growing and look after their wellbeing. So, if you share our ambition, join us at this exciting moment in our journey to get ahead together. To learn more about Singapore GSK and our people, please click on this link: https://www.linkedin.com/company/glaxosmithkline/life/gsksingapore (Singapore specific)
What will you do? Build and launch Customer Experience Understanding strategy. You will be part of Emerging Markets Tech organization (LATAM, MEA, Russia, ASEAN) working closely with Tech and Commercial function. You will get an opportunity to understand customer engagement and surveys data ; build and test a strategy to understand long term experience with our customers/ HCPs.

• Discover the best ways to execute strategy to understand customer engagement
• You will gain experience in pharma ways of working around market research and Net Promoter Score driven customer experience strategy
• Discover best ways to leverage tools and data to understand how customers view GSK over long term
• Understand various types of NPS strategy \xe2\x80\x93 transactional to relational NPS
• You will engage senior stakeholders in Tech and Commercial function

What are we looking for?

• A lively interest in the commercial world and the biopharma industry
• Appetite to work as a business partner, building strong relationships with key stakeholders
• Ability to synthesize and bring out stories from data & present to senior stakeholders
• Passion for understanding customers needs & behavior and use it to build customer centric solutions
• Excellent communication skills that help you influence
• Strong problem-solving skills driven by curiosity
• Drive and confidence to trust your own judgment
• Great project management skills and the ability to prioritise

Let\xe2\x80\x99s do this! You\xe2\x80\x99ll find hints, tips and guidance on our recruitment process on our website \xe2\x80\x93 Learn more about the application process | GSK We recommend you apply as soon as possible, because we accept ongoing applications and offer positions on a first come, first served basis. Why GSK? GSK is a global biopharma company with a special purpose \xe2\x80\x93 to unite science, technology and talent to get ahead of disease together \xe2\x80\x93 so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns \xe2\x80\x93 as an organisation where people can thrive. Getting ahead means preventing disease as well as treating it, and we aim to impact the health of 2.5 billion people around the world in the next 10 years.

Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it\xe2\x80\x99s also about making GSK a place where people can thrive. We want GSK to be a place where people feel inspired, encouraged and challenged to be the best they can be. A place where they can be themselves \xe2\x80\x93 feeling welcome, valued and included. Where they can keep growing and look after their wellbeing. So, if you share our ambition, join us at this exciting moment in our journey to get Ahead Together. Important notice to Employment businesses/ Agencies GSK does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact GSK\'s commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to GSK. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and GSK. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of GSK. GSK shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site.