Job Description

We never ask for payment as part of our selection process, and we always contact candidates via our corporate accounts and platforms. If you are approached for payment, this is likely to be fraudulent. Please check to see whether the role you are interested in is posted here, on our website.

About TMF Group

TMF Group is a leading global provider of high-value business services to clients operating and investing globally. We focus on providing specialized and business-critical financial and administrative services that enable our clients to operate their corporate structures, finance vehicles and investment funds in different geographical locations. Our core services can help companies of all sizes with HR and payroll, accounting and tax, corporate secretarial, international corporate structuring, fund administration and structured finance - whether a company wants to globalize, or whether they need support to streamline existing operations.

With operations in more than 80 countries, TMF Group is the global expert that understands local needs. Global reach, local knowledge: helping to do business seamlessly across borders.

Job Purpose:

• Manage and control the master data including creation, modification and review in a timely and accurate manner.
• Preparation of draft invoices and assign to administrators/file handlers for review and approval.
• Incorporate changes instructed as per administrators/file handlers and finalization of invoices.
• Send, monitor and archive final invoices.
• Liaise with Country Finance, monitoring of draft invoices assigned and follow up to finalization by cut-off date.
• Preparation of credit note, investigate and sort approval.
• Handling and liaise queries/issues from clients/administrators/Managers.
• Maintaining of master data information in Viewpoint
• Monitoring debtors\' aging and follow up on debtors\' collections with credit controllers.
• Then go to person for queries on invoicing matters.
• Ad hoc requests and reporting on client\'s revenue, invoicing information
• Support other team members on achieving team and individual goals ensuring that high level of customer service is maintained.
• To efficiently manage Regional Account Receivables (AR)
• Client invoicing process and bad debts by interacting internally (Service Line, Finance and local/Regional management) and externally (Client end-users and Account Payables).

Key Responsibilities:

• Primarily focus on Regional AR collection and maintain good rapport with customer.
• Proactively contact all clients to ensure completeness, accuracy, and adequacy of all invoices.
• Ensure collection from customers in a timely and professional manner and within credit terms.
• Maintain efficient record of collection activities.
• Liaise with all Regional stakeholders (internally and externally), via phone, email, portals, systems on collection challenges and issues.
• Interface with customers to actively resolve credit and billing issues promptly.
• Ensure timely follow-up of the credit process, including retrieve invoices or other supporting documents on customer/client request
• Monitor credit accounts and report delinquent customers to management for review and action.
• Directly assists service line regarding all AR/Invoicing related process matters.
• Drive the Account Receivables weekly meetings with service line.
• Report on the progress made
• Initiate all requests related to re-invoicing, write-offs, credit notes, re-issuance of supporting documents always
• Investigate on core invoicing issues to address both symptoms and root cause
• Map all unapplied cash payments received against pending invoices, liaise with both clients, finance credit team and service line.

Key Requirements:

• Tertiary education.
• Good command of English (written and spoken)
• Comfortable with MS Office Suite (Excel and Outlook).
• Proven capability to work in a dynamic matrix.
• Chinese language capabilities is a must (read, speak and write)

Core Competencies/Attributes:

• Problem solving skills
• Resilient
• Excellent Listening skills
• Strong team player
• Excellence sense of customer service
• Process-oriented
• Target driven
• Good communication skills - Mandarin is a must
• Ability to multitask

What\'s in it for you?

• Our offices are easily accessible by public transportation (LRT & Monorail)
• Flexible working arrangements
• Work with colleagues and clients around the world on interesting and challenging work.
• We provide internal career opportunities so you can take your career further within TMF

Want to know more about a career at TMF group? Watch this video:

Advertised: 17 Jan 2024 Singapore Standard Time
Applications close: 17 Jun 2024 Singapore Standard Time

TMF Group