Job Description

JOB PURPOSE

The IT Intern will assist the IT team in maintaining hardware, software, and networks systems while gaining hands-on experience in troubleshooting, technical support, and IT project coordination. This role is ideal for students seeking practical exposure in a corporate IT environment.

KEY RESPONSIBILITIES

1. Technical Support

Provide first-level support for hardware (PCs, printers, peripherals) and software (Windows/macOS, Google Workspace, etc.) Assist in troubleshooting IT issues and escalate complex problems to senior staff
2. System Maintenance

Help install, configure, and update software/licenses. Assist in managing user accounts (Google Workspace, email setups)
3. Network & Security

Support basic network tasks (LAN/Wi-Fi troubleshooting, cable) Follow IT security protocols (antivirus updates, password resets)
4. Documentation

Maintain records of IT assets, licenses, and support tickets Create user guides or FAQs for common IT issues
5. Project Assistance

Participate in IT projects (e.g. system migrations, upgrades) Research and test new technologies/tools as needed

QUALIFICATIONS & SKILLS

1. Education : Pursuing a degree in IT, Computer Science, or related field

2. Technical Skills : Basic Knowledge of

Windows/macOS environments Google Workspace Networking Fundamentals (IP, DNS, VPN)
3. Soft Skills

Strong problem-solving and communication skills Ability to work in a team and quick learn ability
4. Additional Skill - Familiarity with Linux OS or any IT Certifications

Job Type: Internship
Contract length: 6 months

Pay: RM800.00 per month

Benefits:

Opportunities for promotion Professional development
Schedule:

Monday to Friday
Supplemental Pay:

Overtime pay
Work Location: In person