Job Description

As an

Intern, Ops Excellence (Stays)

, you'll support the team in enhancing operational efficiency and customer satisfaction within the

Hotels & SNAP (Stays)

business. You'll be involved in both

hands-on operational tasks

and

process improvement projects

, including automation, data management, and performance reporting.


This role suits someone who enjoys solving problems, working with data, and keeping operations running smoothly in a fast-paced travel environment.

Key Responsibilities

Handle day-to-day

operational tasks

, including case follow-ups, guest and supplier coordination, and data updates. Support

process improvement

and

workflow automation

using Google Sheets, BigQuery, and Apps Script. Basic understanding of

HTML/CSS

to design and structure dynamic outputs such as emails, reports, and dashboards. Maintain trackers and dashboards to ensure data accuracy and timely updates. Collaborate with internal teams to resolve issues efficiently. Identify gaps or inefficiencies in processes and suggest practical improvements.

Required Skills

Proficiency in

Google Workspace (Sheets, Docs, Slides)

. Strong

organization

and

task management

abilities to meet tight deadlines. Good

communication

skills (written and verbal). Adaptability and willingness to learn in a dynamic environment. Ability to learn quickly and apply

scripting/coding

knowledge to operational tasks.

Good-to-Have Skills

Fair understanding of

SQL

and

BigQuery

(querying and filtering data). Experience or interest in

Google Apps Script

or

JavaScript

for workflow automation. Familiarity with

HTML/CSS

. Analytical thinking with attention to detail.

Qualifications

Currently pursuing a degree or equivalent qualification. Willing to be based at

RedStation (KL Sentral)

.

We are all different

- one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.

Search Firm Representatives

- AirAsia does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place.