Job Description

Responsibilities

Monitor and manage inbound orders for EDI accounts and process manual orders in SAP for non-EDI accounts + Inclusive of Retail Partner and FSS
+ Inclusive of saleable/non-saleable
Serves as the primary point of contact for field sales, counter, sales planner, commercial, and distribution teams for: + Order management validation
+ Shipments
+ New launch and promotional program allocations
+ ELC-owned counter requirements
+ Door opening
+ Service level details
Review open order reports daily (import into spreadsheets to analyze), communicate and recommend decisions Address/Investigate and action orders as required with priority to ensure orders are completed timely to ensure shipping schedules are met Proactive management with commercial team to alert on out-of-stock situations Alert commercial team of inventory status including counter inventory Inform commercial team and retailers of Customer purchase order (PO) errors and summarize EDI transmission errors (encompassing inactive/discontinued products, incorrect SRPs etc.) to improve retailer service level Understand the retailers' process for their POs and routing approvals, including delivery or order cut-off timelines. Communicate with retail buying offices to adjust PO ship and cancel windows to enable shipments. Consider all aspects to align with Retailer/ ship schedules Process approved returns orders Handle incoming inquiries from all internal and external customers regarding shipments, orders, discounts, etc Other system execution tasks as needed (SAP/UPS/Citrix/QlikView/BI/Warehouse Execution Systems) Produce daily/weekly sales report to track actual orders vs target

Requirements

Bachelor Degree in Business, Supply chain or any relevant disciplines Proficient in English in both written and spoken Attention to detail and the ability to work independently Detail-oriented, organized and an ability to prioritize and manage workflow Ability to change focus when needed, while making regular progress on assigned work/projects Proficient in other language eg: Mandarin, Thai, Korean, Japanese

Description

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Qualifications

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