Job Description

• SEA Customer Services (CS) Lead Management

• Collaborate with internal & external stakeholders to implement lead tracking systems to monitor lead sources, interactions, and progress.

• Analyze lead data to identify trends, areas for improvement, and opportunities for optimization.

• Regularly report on key performance metrics related to lead generation and conversion.

• Proactively identify areas for improvement in lead generation, nurturing, and conversion processes.

• Lead Process Optimization

• Continuously refine lead management processes to enhance efficiency, accuracy, and overall lead-to-sales conversion rates.

• Collaborate with cross-functional teams to identify integration points and improve workflow.

• Market Research & Analysis

• Conduct research on industry trends, competitors, and market developments.

• Analyze data to extract meaningful insights and contribute to informed decision-making.

• Project Support & Execution

• Contribute fresh ideas and perspectives to ongoing projects and discussions.

• Participate in brainstorming sessions and problem-solving activities.

• Assist team members in planning, executing, and completing projects.

• Contribute to project tasks, research, data collection, and analysis.

• Collaborate with team members to achieve project goals and objectives.

• Achievement-oriented, meticulous, results-driven and adaptable.

• Excellent interpersonal & communication skills.

• Team Player & results orientated

• Computer literate in Microsoft Office. Advanced user level in PowerPoint and Excel is preferred.

Mercedes-Benz