Job Description

Responsibilities

1. Admin / Coordination

Assist in updating client information into the CRM system. Support the process of preparing system access for new clients. Follow up on required documents for onboarding. Help check system status, basic bugs, and data accuracy. Coordinate communication between clients and the IT team.

2. Customer Support & After-Sales

Assist clients with basic troubleshooting and system questions. Guide users on how to navigate and use system features. Help maintain customer satisfaction through timely responses. Record issues and updates for the team.

3. Online Training Support

Assist in preparing training materials and pre-training setup. Support trainers during online sessions for modules such as: Basic System Accounting HRM POS Gather feedback from users after training and provide follow-up support.

4. App Development Coordination

Collect client information (logos, details) for app creation. Liaise with the App Development team on progress updates. Assist in sharing app design drafts and collecting client approvals.

5. Accounts Support (Light Tasks)

Assist in entering financial data into the system. Check entries for accuracy. Update account code lists where required. Help coordinate accounting training schedules.

6. Additional Tasks

Support system demos for potential clients. Assist Business Development with technical explanations. Help prepare documentation, SOPs, and simple user guides.

Requirements

Currently pursuing Diploma/Degree in Business Admin, IT, Accounting, Education, Mass Communication, or related field. Good computer skills and comfortable using online systems. Strong communication skills and willingness to learn. Patient, detail-oriented, and able to multitask. Basic understanding of system operations or accounting is a bonus (not compulsory).
Job Types: Full-time, Permanent

Pay: RM1,000.00 per month

Benefits:

Meal provided Opportunities for promotion
Ability to commute/relocate:

Kuala Lumpur: Reliably commute or planning to relocate before starting work (Preferred)
Work Location: In person