Job Description

Qualifications:
Qualifications and Skills:

• Yellow belt lean six sigma certification
• Bachelors degree in Business, Industrial/Mechanical Engineering, Operations Management, or a related field
• Experience in process improvement within a Business Process Outsourcing (BPO) or contact center environment.
• Proficiency in process improvement methodologies such as Lean, Six Sigma, or Total Quality Management (TQM).
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Demonstrated ability to manage projects and lead cross-functional teams.

Responsibilities:
Enhancing operational efficiency and service quality. While specific responsibilities may vary, the core duties typically include

• Process Analysis and Optimization: Evaluate existing business processes to identify areas for improvement, aiming to enhance productivity and reduce costs.
• Project Management: Lead or support projects focused on process enhancements, ensuring timely execution and alignment with organizational goals.
• Cross-Functional Collaboration: Work with various departments to implement best practices and drive continuous improvement initiatives.
• Performance Monitoring: Establish and track key performance indicators (KPIs) to assess the effectiveness of process changes and make data-driven decisions.
• Training and Development: Facilitate training sessions to educate staff on new processes and methodologies, fostering a culture of continuous improvement.
• Compliance and Quality Assurance: Ensure that process improvements comply with company policies and industry regulations, maintaining high-quality standards.