Job Description

MohonKelayakan

• Proficient in Mandarin and English listening, speaking, writing and application skills, able to handle with customer complaints and reply to messages quickly.
• 1-2 years\' experience in international after-sales or customer service of electromechanical products, strong ability in electronic fault analysis and judgment, experience in solving problems on international business is preferred.
• SPM, Diploma or above in electronics related field.
• Preferably had experience in fixing small electric applicants.
• Have a deep understanding of the drawing, circuit, and structure, can accurately and quickly locate the fault components.
• Proficient in office software, flexible mind, clear thinking, strong sense of responsibility and time concept.
• Healthy and energetic; Strong anti-stress, good teamwork spirit.

Tanggungjawab

• Actively Respond to customer complaints and support needs of the sales department, handle complaints in a timely manner, work closely with the department team to ensure customer satisfaction.
• Analyze and follow up technical product problems reported by customers, through email communication to take thepreventive actions and solutions accordingly.
• Responsible for carrying out regular quality visits to major customers, collecting and summarizing product after-sales problems, communicating with technical, production and R&D departments, and putting forward suggestions on product optimization.
• Prepare all kinds of documents, videos, inspection reports and English service manuals required by customers to provide technical support materials for customers.
• Classification and analysis of the fault data of after-sale maintenance work and provides guiding data for the company\'s quality department to improve quality.

Manfaat

• Free Carpark
• Transport Allowance
• 5 Working Days.
• EPF/SOCSO/PCB
• Annual Leave
• Medical and Hospitalisation leave

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