Job Description

• Proficient in Mandarin and English listening, speaking, writing and application skills, able to handle with customer complaints and reply to messages quickly.
• 1 to 2 years\' experience in international after sales or customer service of electromechanical products, strong ability in electronic fault analysis and judgment, experience in solving problems on international business is preferred.
• SPM, Diploma or above in electronics related field.
• Preferably had experience in fixing small electric applicants.
• Have a deep understanding of the drawing, circuit, and structure, can accurately and quickly locate the fault components.
• Proficient in office software, flexible mind, clear thinking, strong sense of responsibility and time concept.
• Healthy and energetic; Strong antistress, good teamwork spirit.

Responsibilities

• Actively Respond to customer complaints and support needs of the sales department, handle complaints in a timely manner, work closely with the department team to ensure customer satisfaction.
• Analyze and follow up technical product problems reported by customers, through email communication to take the preventive actions and solutions accordingly.
• Responsible for carrying out regular quality visits to major customers, collecting and summarizing product after sales problems, communicating with technical, production and Research and development departments, and putting forward suggestions on product optimization.
• Prepare all kinds of documents, videos, inspection reports and English service manuals required by customers to provide technical support materials for customers.
• Classification and analysis of the fault data of after sale maintenance work and provides guiding data for the company\'s quality department to improve quality.

Benefits

• Free Carpark
• Transport Allowance
• 5 Working Days.
• EPF/SOCSO/PCB
• Annual Leave
• Medical and Hospitalisation leave

SkillsProduct Knowledge Customer Relationship Management Communication Skill Time Management Knowledge of after-sales service processes Excellent customer service skills Problem-solving abilities Attention to detailImportant InformationNever provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report This Job ad.

Ricebowl