Job Description

Responsibilities & Duties:

Ensure prompt and accurate responses to all incoming correspondence pertaining to room reservation Process room reservation with utmost accuracy, attention to details and speed Provide assistance to the team for special requests or problems that may arise in the department. Ensure all reservation bookings received either by fax or e-mail is keyed in a timely manner and reply to guests soonest possible. Monitor call handling so that opportunities in up-selling are maximized. Research and analyze market trends and competitor activity. Track results and trends regularly for business forecasting. Learn thoroughly the sales/client acquisition process. Develop and execute innovative customer service and sales strategies.

Qualifications/Requirements:

Minimum of a diploma or bachelor's degree in any field. Possess good teamwork and networking skills. Excellent interpersonal and working in a highly team-based environment. Keen interest in digitalization and current industry trends. Excellent verbal and written communication skills.

Additional Details:

Location: Setia Alam Internship Duration Duration: 6 months, possible for conversion
Contact us : 011-10502077 (Ms Tasya)

Job Type: Internship
Contract length: 6 months

Pay: RM800.00 - RM1,000.00 per month

Benefits:

Cell phone reimbursement Flexible schedule Opportunities for promotion Professional development
Schedule:

Day shift Monday to Friday On call
Supplemental Pay:

Performance bonus Retention bonus Yearly bonus
Ability to commute/relocate:

Setia Alam: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person