Job Description

Bluebird Management Hiring! Internship For Guest Support Cum Customer Experience (Homestay - Mandarin Speaker) in WP Kuala Lumpur, Earn up to MYR 1,200 + commission - Ricebowl
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Internship For Guest Support Cum Customer Experience (Homestay - Mandarin Speaker)
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Up to MYR1,200 Per Month
Commission: MYR100 - MYR300
Jalan Ampang,
Fresh Graduates
Fast Response
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Posted 9 hours ago o Closing 27 Nov 2025
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Requirements
In this role, you and a few other team members will be involved in the day-to-day operation of handling guests across the enquiry, check-in and post-check out stage. Your aim is to leave guest with a good experience upon them ending their stay at Bluebird. IT will be a fun and eye-opening experience. At the end of your internship, you will enhance your problem solving, communication and negotiation skills - all of which will serve you well in your next step of your career.

• Fresh Graduate are welcomed to apply
• Mandarin communicator required
• Candidate must possess at least SPM, STPM, Diploma, Post Graduate Diploma, Bachelor's Degree, any field
• Responsible and demonstrate good EQ when dealing with customer
• Provide polite and professional working attitude
• Good problem solving and critical thinking skill will be a bonus
• Have basic knowledge on Microsoft Excel
• A background in Hotel Management/Mass Comm/Psychology is preferred

Responsibilities

• Ensure accurate and efficient running of check-in/out process via online and offline bookings
• Respond to guest enquiries in a timely and efficient manner
• Manage, record and resolve promptly on guest needs and requests
• Assist with daily reservation process and update guests' details on revenue sheet in Excel for confirmed bookings
• Liaise with technicians, cleaners or other parties to solve any issues encountered by guests during their stay
• Follow up with guest post check-out to ensure pleasant experience and encourage returning guests

Benefits

• A bonus allowance ranging from RM100 to 300 will be given on top of the Base Salary depending on few key evaluation criteria: i. ability to work as a team; ii. monthly revenue and occupancy; iii. guest satisfaction.
• Able to Work from home and travelling to site is Not Required
• Personalized feedback upon end of internship outlining strength and weaknesses
• Free accommodation provided for interns who are travelling to work in KL from other states (T&C applies)
• Mobile phone Allowance
• Work 5 days per week

Additional Benefits

• Annual Bonus
• Allowance Provided
• Work from Home

Skills
Customer Service Communication Skills Hospitality Problem Solving Guest Relations Conflict Resolution
Important Information
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Skills Required