Job Description

Mohon
Penerangan Kerja
Kelayakan
In this role, you and a few other team members will be involved in the day-to-day operation of handling guests across the enquiry, check-in and post-check out stage. Your aim is to leave guest with a good experience upon them ending their stay at Bluebird. IT will be a fun and eye-opening experience. At the end of your internship, you will enhance your problem solving, communication and negotiation skills - all of which will serve you well in your next step of your career.

• Fresh Graduate are welcomed to apply
• Mandarin communicator required
• Candidate must possess at least SPM, STPM, Diploma, Post Graduate Diploma, Bachelor's Degree, any field
• Responsible and demonstrate good EQ when dealing with customer
• Provide polite and professional working attitude
• Good problem solving and critical thinking skill will be a bonus
• Have basic knowledge on Microsoft Excel
• A background in Hotel Management/Mass Comm/Psychology is preferred

Tanggungjawab

• Ensure accurate and efficient running of check-in/out process via online and offline bookings
• Respond to guest enquiries in a timely and efficient manner
• Manage, record and resolve promptly on guest needs and requests
• Assist with daily reservation process and update guests' details on revenue sheet in Excel for confirmed bookings
• Liaise with technicians, cleaners or other parties to solve any issues encountered by guests during their stay
• Follow up with guest post check-out to ensure pleasant experience and encourage returning guests

Manfaat

• A bonus allowance ranging from RM100 to 300 will be given on top of the Base Salary depending on few key evaluation criteria: i. ability to work as a team; ii. monthly revenue and occupancy; iii. guest satisfaction.
• Able to Work from home and travelling to site is Not Required
• Personalized feedback upon end of internship outlining strength and weaknesses
• Free accommodation provided for interns who are travelling to work in KL from other states (T&C applies)
• Mobile phone Allowance
• Work 5 days per week

Manfaat tambahan

• Annual Bonus
• Allowance Provided
• Work from Home

Kemahiran
Customer Service Communication Skills Hospitality Problem Solving Guest Relations Conflict Resolution
Peringatan Penting
Jangan pernah kongsikan maklumat bank atau kad kredit anda semasa memohon pekerjaan. Elakkan membuat sebarang pembayaran atau mengisi survey yang tidak berkaitan. Jika ada yang mencurigakan, sila laporkan iklan pekerjaan ini segera.

Skills Required