Job Description

Job Summary

We are seeking a highly motivated Technical Support Specialist to join our team. The ideal candidate will have a strong technical background, coupled with high curiosity and resourcefulness to troubleshoot and resolve customer inquiries effectively. If you have a passion for IT products and enjoy engaging with customers to provide solutions, this role is for you.

Key Responsibilities

Respond promptly to technical inquiries from end-users, providing accurate information and guidance. Manage warranty cases efficiently to resolve customer issues with minimal inconvenience. Effectively utilize the ticketing system to prioritize and address critical issues based on urgency. Engage proactively with customers to ensure satisfaction and provide technical assistance as needed.

Job Requirements

Qualifications:

Diploma or Bachelor's degree in Computer Science, Information Technology, or related field preferred. Fresh Graduates are welcome. Strong problem-solving abilities and attention to detail.
Key Competencies:

Technical knowledge background High curiosity Resourceful problem-solving skills
Key Technical Skills:

Proficient in troubleshooting customer issues In-depth knowledge of IT hardware products Excellent customer communication skills
Job Type: Internship
Contract length: 6 months

Pay: RM800.00 - RM1,000.00 per month

Benefits:

Flexible schedule Professional development Work from home
Application Question(s):

Do you have your own transport? Is this internship your last semester? Please indicate your internship period. (Start & End date)
Work Location: In person