Job Description

Internship Program: Admin / Customer Service Intern

Company:

TheGadgetStall

Location:

Bukit Jelutong, Shah Alam

Duration:

3-6 months

Overview:

We are seeking a proactive and detail-oriented intern to assist with administrative and customer service operations at TheGadgetStall. This internship offers hands-on experience in the fast-paced e-commerce industry, especially in handling day-to-day operations and direct communication with customers.

Key Responsibilities:

1. Customer Service Support

Respond to customer inquiries via WhatsApp, TikTok, Instagram, Shopee & other platforms Handle order status, product inquiries, and complaint resolutions Assist in managing reviews, feedback, and after-sales support

2. Order Management & Admin Tasks

Assist in preparing and packing online orders Update and maintain order tracking and records Manage product listings, stock sheets & simple documentation

3. Content & Sales Support (Optional)

Assist live hosts during TikTok Live sessions (e.g., product prep, comments support) Update FAQ, replies, and common responses for faster communication

Requirements:

Good communication skills in Malay and basic English Friendly, patient, and problem-solving mindset Familiar with social media platforms (TikTok, IG, Shopee) Willing to learn and handle multitasking work environment Preferably with own transport (if on-site)

What You'll Learn:

Real-world experience in customer service and admin ops Insight into managing an online store from backend to fulfillment Communication & soft skills through daily customer interaction Bonus: Learn e-commerce tools, TikTok Live workflow & branding strategies
Working Hours:

Monday -Friday , 9am-6pm
Job Types: Fresh graduate, Student job

Pay: RM500.00 - RM1,000.00 per month

Work Location: In person