Job Description

Mohon

Kelayakan

• Previous experience in a customer service position is highly desirable.
• More than 2 years of experience in either real estate related industry or banking or visa related industry is an advantage.
• Candidates who are fluent in Mandarin, Cantonese, and English is preferred as the role requires dealing with our target audience who will be mainly from China, Hong Kong and Taiwan.
• Possess own transport to travel around different locations.
• Efficiency in the administration of documents is required.
• Good use of MS office - Word, Excel, Outlook, and PowerPoint.
• Sufficient technical knowledge in online and offline applications for video and social marketing.
• Ability to manage changing priorities with a flexible approach.
• Ability to liaise with stakeholders of all levels of seniority.
• Strong integrity, commitment and maintain a high level of confidentiality
• Preferably able to read and speak Mandarin and English.

Tanggungjawab

• To coordinate submission of new visa application, renewal of visa, the extension of visa, endorsement of visa and other immigration-related matters to relevant department.
• Work closely with Operation team including visa endorsement, visit to bank, clinic, and government office.
• Attend to prospects in a one-to-one consultation, either through online or offline channel, in a knowledgeable and professional manner.
• Support Marketing team during non-peak period.
• Facilitate communication between internal and external parties to assist enquiries and stay informed with announcement / current events regarding relevant program information.
• Liaising and building relationships with partners on behalf of the business.
• Ensure all customer records and accounts are maintained in good order and in an organized manner to meet the deadline.
• Communicate closely with internal or external parties to ensure efficient daily operations are well coordinate to meet the target.
• Able to perform company assignments, ad-hoc functions, and related duties as and when required.

Manfaat

• KWSP
• SOCSO
• Transport allowance
• Performance bonus
• Uniform provided
• Company phone
• Company laptop

Manfaat tambahan

• Annual Leave
• Medical and Hospitalisation Leave
• EPF / SOCSO / PCB
• Performance Bonus
• 5 Working Days

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