Job Description

Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.

Functional Description:

Job title

Invoicing Coordinator, Korean Speaker

Purpose

Produce and dispatch correct invoices to customers within the assigned geographic area and/or customer portfolio according to established procedures.

Interrelations

This position reports to the Invoicing Team Lead and should closely cooperate with respective Customer Services and credit teams.

Main responsibilities and tasks

• Complete a basic check on all invoices including delivery note, products and quantities supplied, prices, charges, discounts, etc\xe2\x80\xa6
• Liaise with the respective Customer Services regarding missing customer terms and prices and with the supply chain for missing or doubtful delivery notes, quantities, costs and charges
• Match the relevant delivery receipt note to the invoice when applicable
• Match the relevant supporting documents for cylinder invoices
• Coordinate and control dispatch of electronic invoices to assigned customer portfolio as per guidelines provided by Customer Services and within the set performance timeframe
• Send manual invoices to printer in local Customer Services as soon as the invoices are correct and ready for dispatch in order to minimize the invoice lay days
• Provide first point of contact for Customer Services with regard to missing invoices and copy invoice requests
• Escalate to Invoicing Manager and respective Customer Services problems related to electronic invoices dispatch failure and late invoices /delivery receipt notes
• Follow up complaints/non compliances through improvement/complaint system in place
• Create manual KRW invoice based on customer\xe2\x80\x99s requirements and dispatch to them within agreed timescales
• Manage the timely and effective customer data management
• Cooperate with Credit Controller and Order team so that invoice issues are resolved smoothly
• Perform and liaise with customer to issue Korean and Revert Tax bills
• Respond promptly and completely to both client and internal enquiries
• Undertake account information to internal departments (ex; Sales Lists, Aging report)
• Need to support Korea customer and month end closing date as when required during Malaysia Public Holiday.

Accountabilities

This position will be measured against:

• Work process efficiency
• Invoice accuracy

• Timely dispatching of invoices based on customer\xe2\x80\x99s closing date
• Timely resolution of invoice related issues
• Good understanding for manual calculation
• Agreed AOP and KPI\xe2\x80\x99s

Qualifications

Mandatory requirements

• 3 years of formal education in business/economics or finance studies or relevant working experience
• Fluent in English and Korean - both writing and speaking and listening
• Good planning and organising skills
• Good analytical skills & attention to detail
• Ability to systematically work independently and in a team, encouraging and respecting the contribution of others and volunteering information and ideas
• Able to meet deadlines through good time management and allocation of priorities
• Computer literate

Skills and Competencies

Computer Skills

• MS Excel - Tables & Formatting/Conditional Formatting/Data Tables & Excel Shortcuts
• MS outlook / Email - Able to write both formal and informal emails clearly
• Basic knowledge of ERP system / Office 365

Additional preferences

• Good communication and negotiating skills
• Good networking and relation building skills

Process Involvement

• Ref to GIMS processes to be added -

#WSS

Wilhelmsen