Job Description

MohonCompany Highlights

• Flexible hybrid: 3 days in-office near Abdullah Hukum station and Mid Valley.
• Using Discord as online communication tool. Young and Dynamic Team Culture
• Evoxt is a Malaysian-based Tech startup with a global footprint on cloud IT service.

KelayakanWorking Days: Monday to FridayWorking Hours: 9 AM to 6 PM

• Permanent Employment Months: 5 days Hybrid Work: at least 3 days in-office after probation, 9 AM to 6 PM (8 hours + 1-hour flexible lunch).
• Probation Training Months(2-3 Months): 5 days WFH Work: 2 PM to 10 PM, Monday to Friday (7 hours + 1-hour flexible dinner break), remote-based training.
• Probation Final Month: Must work in the office during the last month of probation to qualify for permanent employment.

Qualifications:

• Education: Must have Diploma/Degree in IT, Computer Science, Software Engineering or related fields. Fresh graduates are encouraged to apply.
• Languages: Proficiency in both Mandarin and English (spoken and written) is required.
• Typing Speed: Minimum of 50 WPM for 30 second test via MonkeyType.
• Driving License: Candidates must possess a valid Malaysian car license and have at least one year of driving experience, as driving is required for data center maintenance.
• Working Experience: No prior experience needed; training will be provided. Training: On-the-job training and mentorship during probation, with senior team members guiding you. Own computer required for remote probation.

TanggungjawabKey Responsibilities:

• Technical Support: Provide troubleshooting, issue resolution, and customer guidance on product configurations.
• Email Management: Monitor, prioritize, and respond to customer emails with prompt and professional service.
• Server Management: Administer, monitor, and maintain servers to ensure reliable performance.
• Datacenter Maintenance: Perform hardware installations/upgrades at datacenters when needed, following safety protocols.
• Abuse Contact Handling: Manage abuse complaints, forwarding issues to customers and ensuring follow-ups.
• Billing: Verify payments, document transactions, and process refunds.
• Documentation: Maintain accurate records of customer support and contribute to technical knowledge sharing.

Bonus Skills:

• Operating Systems: Strong proficiency in administering Windows and Linux/Unix, including installation, configuration, and maintenance.
• Networking Protocols: A solid understanding of TCP/IP, DNS, and DHCP, with hands-on experience configuring firewalls, routers, and switches.
• Virtualization Technologies: Practical experience with VMware, Hyper-V, or KVM for managing virtual environments.
• Scripting Skills: Advanced skills in scripting with PowerShell (for Windows automation) and Bash (for Linux automation) are advantageous for task automation.
• Hardware Management: In-depth knowledge of RAID configurations and hardware troubleshooting offers a technical edge.
• Additional Experience: Familiarity with GenAI tools, gaming, Google Workspace, and the Discord API is a notable plus.
• DIY Technical Skills: Hands-on experience in building custom PCs is a valuable technical advantage and demonstrates practical expertise.

ManfaatCulture:

• Supportive Team Culture: Young, inclusive, and vibrant work environment where collaboration and creativity thrive.
• Location Convenience: The office is conveniently located next to Abdullah Hukum station (LRT KTM) and Mid Valley, providing easy commuting and living.
• Team Gatherings: Monthly team-building activities and social events to foster camaraderie.
• Hybrid Work Flexibility: Balance work-from-home and office-based work, with flexible hours.
• New Employees Flex: Full remote for the beginning period of probationary training.
• Learning and Growth Opportunities: A willingness to learn can lead to higher positions and salary adjustments, along with potential additional roles or quests and corresponding pay is rewarded.

Benefits:

• Financial Contributions: EPF, SOCSO and PCB are included.
• Overtime Pay: 1.5x regular hourly rate for overtime hours worked.
• Holiday Pay: 2x pay for work on Kuala Lumpur public holidays.
• Transportation Allowance for datacenter visits.
• Annual Bonus: Performance-based bonus incentives.
• Laptop Provided: Company-issued laptop for work purposes in office only.
• Training Provided: Senior team members are approachable, young and energetic.
• Time Off - Annual Leave, Medical and Hospitalisation Leave.

KemahiranNetworking IT Support Data Center Computer Hardware Administration Management Customer Service Web Development Information Technology Hardware Troubleshooting Virtualization Technologies Operating Systems Technical DocumentationImportant InformationNever provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report This Job ad.

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