Job Description

IT ANALYST (RAPID RESPONSE/ENTERPRISE PLANNING) The primary function is to maintain and improve both systems as a Rapid Response and Oracle Fusion Support Analyst. Assist onshore/offshore Level I support resources and serve as Level 2 support to ensure timely incident resolution in accordance with SLA. Responsible for the analysis and evaluation of user business problems, as well as the development of system recommendations to meet requirements, which includes problem definition, requirement evaluation, configuration, testing, and implementation. Responsibilities

• Act as Level 2 support in resolving complex incidents and providing guidance to Level 1
• Liaise with global IT counterparts to ensure alignment and awareness of changes
• Participate in solutioning, blueprinting, creating functional specs, configuring, testing, implementing, and providing go live support Interact with business partners to comprehend issues or challenges in order to develop timely solutions.
• Collaborate with cross-functional project teams to incorporate relevant module requirements into larger projects.
• Review tickets based on frequency and categorization to identify patterns for potential improvements. Interact with business partners to comprehend issues or challenges in order to develop timely solutions.
• Collaborate with process owners and SMEs to review and improve current processes.
• Document RR/ERP module processes and transactions in support of processes defined by functional unit process owners.
• Carry out medium to complex functional configuration tasks for RR/ERP-related modules in order to create prototype solutions to business requirements and to implement fixes, changes, and enhancements.
• Assist in the development and execution of test cases;
• Maintain effective and cooperative working relationships with process owners, functional and technical team members, and users.
• Document processes, specifications, working instructions and solutions to drive the creation of support knowledge base system.
• Performs related duties as assigned.

Requirements

• Strong functional knowledge and experience in the following Rapid Response applications:Supply Planning, Demand Planning, Sales & Operations, Inventory Optimization, DRP and Order fulfillment.
• In-depth knowledge in different seeded resources like: worksheets, Alerts, Metrics, scorecards, etc in RR.
• Experience in integrating Rapid Response with ERP (preferably Oracle Fusion).
• Good understanding of ERP solutions in the relevant module(s) with integration to external systems such as Rapid Response
• Hands on capability in solutioning, blueprinting, creating functional specs, configuring, testing and implementation
• Demonstrated ability to prioritize and handle multiple issues and tasks simultaneously, whether working independently or with other people
• Ability to work with global customer base in various time zones such as Americas, APAC and EMEA as needed
• Intermediate to advance proficiency in writing queries in ERP, SQL, Crystal or equivalent
• Intermediate to advance profiency in MS Office \xe2\x80\x93 VISIO, Excel (pivot table, charting, macros)

Qualifications

• 3 years of Kinaxis Rapid Response experience with ERP systems
• Minimum 1 or more Rapid Response/ERP full lifecycle implementation
• Knowledge of ERP relevant module(s) required.
• ITIL Foundation Training & Certification preferred.

Job Types: Full-time, Permanent Salary: RM5,500.00 - RM8,000.00 per month Benefits:

• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development

Schedule:

• Day shift
• Flexible hours
• Monday to Friday

Supplemental pay types:

• 13th month salary
• Performance bonus
• Yearly bonus

Ability to commute/relocate:

• Kulim: Reliably commute or planning to relocate before starting work (Required)

Application Deadline: 05/15/2023
Expected Start Date: 05/15/2023

• Health insurance