Job Description

Responsibilities:

Technical & Infrastructure Support:

Provide on-site and remote support for end-user devices, including desktops, laptops, printers, scanners, and other IT hardware.

Perform basic hardware diagnostics, troubleshooting, repair, or coordinate with vendors for repair services.

Assist in setup, relocation, and configuration of user workstations, peripherals, and networking devices.

Support and assist in the implementation of infrastructure projects (e.g., hardware upgrades, cabling, equipment relocation).

Assist in server room and network rack maintenance (labeling, tidying, hardware checks).

Respond to IT support tickets promptly and maintain proper records and solution

System Monitoring & Maintenance:

Monitor servers, network devices (switches, routers), and IT systems to ensure optimal operation. Perform regular health checks and escalate abnormalities to supervisor. Ensure proper functioning of backup systems and antivirus updates.

IT Inventory & Asset Management

Maintain and update IT inventory list for hardware, software licenses, and network devices. Prepare and manage handover forms for IT equipment issued to staff. Assist in tagging, tracking, and organizing IT assets across departments. Coordinate equipment check-in/check-out and support in audit exercises.

User Support & Helpdesk

Respond to technical support requests from employees via Helpdesk, email, phone, or in-person. Troubleshoot hardware, OS, and application issues on Windows platforms. Guide users on basic system usage, file sharing, printing, and network connectivity. Escalate unresolved issues to senior team members for assistance.

Documentation:

Document IT support activities, issue resolutions, and asset changes. Assist 'in updating infrastructure documentation (e.g., network layout, device configuration) Prepare and update infrastructure documentation to be aligned with the actual set up.

Ad Hoc Assignment:

To perform other duties as assigned by Management from time to time.
Job Type: Full-time

Benefits:

Cell phone reimbursement Gym membership Health insurance Maternity leave Opportunities for promotion Professional development
Work Location: In person