Provide first-level IT support to users for hardware, software, and network issues
Troubleshoot PCs, laptops, printers, scanners, and other IT equipment
Assist users with system access, email, and basic software usage
System & Network Support
Assist in maintaining company network, Wi-Fi, and internet connectivity
Support installation, configuration, and updating of operating systems and applications
Monitor basic system performance and report issues to senior IT staff
IT Asset & Inventory Management
Maintain records of IT assets (hardware, software licenses)
Assist with IT equipment setup for new joiners and offboarding for resigning staff
Coordinate with vendors for repairs, maintenance, and replacements
Security & Data Protection
Assist in implementing IT security measures (password policies, antivirus updates)
Support data backup procedures and basic disaster recovery tasks
Report any IT security incidents or data breaches immediately
Documentation & Administration
Maintain IT documentation, SOPs, and user guides
Assist in preparing IT-related reports when required
Requirements / Qualifications
Diploma or Certificate in Information Technology, Computer Science, or related field
Basic knowledge of:
Windows OS, MS Office
Computer hardware & peripherals
Basic networking (LAN, Wi-Fi, routers)
Ability to troubleshoot and solve problems efficiently
Good communication and teamwork skills
Job Type: Full-time
Pay: RM1,700.00 - RM2,500.00 per month
Benefits:
Health insurance
Work Location: In person
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