Job Description

Position Summary

The IT Assistant is responsible for providing daily technical support to end-users (company staff) and assisting in the maintenance, monitoring, and management of the company's computer systems, networks, and overall IT infrastructure. This role requires strong problem-solving skills and a dedicated focus on user satisfaction.

Key Responsibilities

A. End-User Support and Helpdesk Operations

Helpdesk Management:

Serve as the primary point of contact for all IT inquiries and issues (hardware, software, networking, email).

Troubleshooting:

Diagnose, resolve, and document technical issues raised by users, such as printer problems, network connectivity issues, password resets, and application software failures.

Equipment Provisioning:

Set up, configure, and maintain company laptops, desktops, phones, and other peripheral equipment for new and existing staff.

User Training:

Provide basic training and guidance to end-users on the proper and secure use of IT equipment and software applications.

B. System and Network Maintenance

Asset Management:

Assist in tracking and managing the inventory of IT assets (hardware and software licenses) and ensuring efficient utilization.

Networking:

Assist in monitoring Local Area Network (LAN) and Wi-Fi operations, resolving basic connectivity issues, and configuring network devices.

Backup Systems:

Ensure that daily and weekly data backup procedures are executed correctly and successfully.

Security:

Install anti-virus software and ensure regular Operating System (OS) patching and updates are performed to protect systems from security threats.

Server Support:

Perform basic checks and monitoring of company servers and cloud services.

C. Administration and Documentation

Application Support:

Provide basic technical support for key business application systems (e.g., ERP/HR/CRM systems).

Documentation:

Document technical troubleshooting procedures, system operational guidelines, and user manuals for future reference.

Vendor Liaison:

Assist in coordinating with external IT vendors and suppliers for maintenance services or equipment procurement.

Required Qualifications & Skills

Education:

Diploma or Degree or Professional Certificate in Information Technology, Computer Science, Software Engineering, or a related field.

Core Technical Skills:

Solid foundational knowledge of Windows operating systems and Microsoft Office 365. Understanding of basic networking concepts (TCP/IP, LAN, WiFi). Experience in PC hardware installation, configuration, and troubleshooting.
Job Types: Full-time, Permanent, Fresh graduate

Pay: RM2,100.00 - RM2,600.00 per month

Benefits:

Maternity leave Opportunities for promotion Parental leave Professional development
Application Question(s):

What is your Height and Weight ?
Education:

Diploma/Advanced Diploma (Preferred)
Work Location: In person