Job Description

Diagnose and solve a range of issues including but not limited to process software and hardware related issues in Intel global factories in a professional timely manner. Mentor and coach team members in and understanding of the systems and departmental policies and procedures to drive attainment of departmental standards. Develop relationships cross functionally to drive overall service improvement and Key Performance Index KPI for the department. Recognize systemic customer impacting problems and respond appropriately per departmental procedure by effectively prioritizing and escalating these problems when applicable. Thoroughly and accurately document details of all internal and customer interactions. First Line Technical support 12 hour day and night compress work week shift. Qualifications Bachelor degree in Information Technology or related field Work location is in Kulim Kedah Excellent verbal and listening communication skills in English as primary and Mandarin is a plus for China (PRC) site support. Strong passion in global customer engagement and collaboration with employees of different background Solid problem solving and troubleshooting aptitudes and a customer service experience is desirable Strong interpersonal skills and ability to interact professionally with a diverse group including managers subject matter experts and customers Ability to quickly learn master coach or train others on new and existing technologies Fundamental knowledge in client server and application database interact ion Inside this Business Group Intel\'s Information Technology Group (IT) designs, deploys and supports the information technology architecture and hardware/software applications for Intel. This includes the LAN, WAN, telephony, data centers, client PCs, backup and restore, and enterprise applications. IT is also responsible for e-Commerce development, data hosting and delivery of Web content and services. Posting Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance. Benefits We offer a total compensation package that ranks among the best in the industry. It consists of competitive pay, stock, bonuses, as well as, benefit programs which include health, retirement, and vacation. Find more information about all of our Amazing Benefits here: Working Model This role will be eligible for our hybrid work model which allows employees to split their time between working on-site at their assigned Intel site and off-site. In certain circumstances the work model may change to accommodate business needs.

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