Job Description

ALBS is an Air Liquide entity in Kuala Lumpur, regrouping for the APAC scope its Business Service Centers (Kuala Lumpur and Shanghai) as well as the two Global Functions (IT, Digital and Procurement). Designed to derive optimal value by better leveraging technology, people and competencies, the ultimate goal is to boost efficiency and deliver outstanding and sustainable performance while keeping a strong focus on customer centricity. This Organization is striving for excellence, adopting the Best in Class models to deliver value through simplification and standardization of processes, while adhering to Internal controls and compliance requirements.

Air Liquide IT: The Group launched an overhaul of its IT services, to simultaneously improve and world security, competitiveness and agility. This results in a changing IT organizations with infrastructure services and IT production which will now be managed globally by a central department called GIO (Global Infrastructure Operations) and business applications that will be supported by dedicated departments, called BIS (Business Information Systems) for each business line and relevant geographies.

We are looking for a GIO Business Partner in charge of the relationship with a portfolio of clients, BIS, Digital & IT entities and Shared Services. The Business Partner is a key player in the organization in its role as intermediary between GIO\'s partners and its internal organization. The IT Business Partner is the privileged point of contact for the partners and manages the entire customer relationship.

How will you CONTRIBUTE and GROW?

As the main ambassador of GIO, the Business Partner is responsible for the following activities:

1) Promotion of Services

- Help partners understand the value of GIO\'s services

- Influencing the selection of services (ability to convince)

- Carry the "voice of the customer" within the organization to develop the service catalog (proposal of new services, or innovation on existing services)

2) Customer Relationship Management

- Define an action plan for each partner (Account Plan) by collecting their needs and expectations; . Work with GIO services to ensure needs are taken into account

- Follow and manage the customer relationship (development of satisfaction surveys, analysis and sharing of results, processing of complaints and proposal of solutions)

- Monitor the performance of services consumed by partners and the billing process

3) Demand management

- Ensure that requests are understood and challenge them if necessary

- Work in close proximity with the GIO teams to detail the requirements of the partners

- Review and ensure that the proposed solution is aligned and meets the needs

4) Budget management

- Follow the evolution of the consumption of GIO services by the partners, in particular via the publication and the analysis of Monthly Reports

- Lead the Target and reforecast processes for partners, in relation with the operational teams and the Finance teams.

Are you a MATCH?

• Bachelor\xe2\x80\x99s degree in Computer Science, Management Information Systems or other relevant area (or equivalent experience).
• At least 5 years experience in IT Account management, project or service management.
• Strong knowledge in technical IT concepts and good financial notions (controlling in particular).
• Fluency in English.
• Experience in a multicultural environment.

About Air Liquide

A world leader in gases, technologies and services for Industry and Health, Air Liquide is present in 78 countries with approximately 64,500 employees and serves more than 3.8 million customers and patients. Oxygen, nitrogen and hydrogen are essential small molecules for life, matter and energy. They embody Air Liquide\xe2\x80\x99s scientific territory and have been at the core of the company\xe2\x80\x99s activities since its creation in 1902.

Our Differences make our Performance

At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

Air Liquide