Job Description

What we offerExplore a world of opportunities with us. Look ahead with us and help shape innovative solutions to make our world more sustainable and life healthier, more vibrant and more comfortable. At Evonik, you have the chance to explore, thrive, and grow alongside 33,000 colleagues. Among attractive career paths and high-quality development programs, we not only offer performance-based remuneration and occupational health benefits but also hybrid and flexible working environments with #SmartWork. Bring your fresh perspective, develop your strengths, break out your mold, and find a career that fits your dreams with us.Click on the link below to learn what our employees have to say about Evonik:What you can expectAt Evonik, a leading global specialty chemicals company, an (IT) world full of opportunities awaits you: With nearly 900 employees worldwide, our IT stands for state-of-the-art business applications and technologies with which we develop innovative IT solutions for our products, services, business and production processes in close collaboration with our partners in the business. 33,000 colleagues in over 100 countries rely on us to enable them to work and communicate with our IT systems anytime, anywhere.At Business Process Services, we support users in the Group worldwide in the execution of Evonik business processes and provide rapid assistance in the event of disruptions, particularly in the SAP environment. In addition, we support and accelerate the commissioning of new IT products.Do you want to be part of our agile international team? Then apply with us. We are looking forward to getting to know you!What your challenges areYou are responsible for on-going 2nd level support, including troubleshooting and resolving incidents and fulfilling service requests, for SAP Sales & Distribution as well as customized solutions for the Order to Cash process, in a timely and efficient manner.Among your most important tasks is managing the run activities of Evonik\xe2\x80\x99s Order to Cash solutions.You understand the problems/challenges and identifies areas with high support demand caused for example by process inefficiencies or insufficient training or testing and propose ideas for improvement.You bring your expertise/strengths and identifies issues by root-cause analysis and coordinates with Sales and Trade Compliance Build team and other organizational units within IT to eliminate the problems.As part of an international/agile team, your participation in the review of existing knowledge articles for the relevant process. Follow-up with authors / reviewers as needed in cases where target dates are missed. Proposes additional ideas for knowledge articles and assigns authors, reviewers, and target dates.As an expert in Order to Cash areas where there is a need for knowledge transfer workshops, to enable the 1st and/or 2nd level support teams to support an existing or new processes and solutions. Help organize and schedule the workshops.You work hand in hand with the Sales and Trade Compliance Build team and other organizational units within IT to ensure a smooth transition of new Order to Cash functionalities.Among your most important tasks are to take care of knowledge management and transfer of knowledge to colleagues.User experience is close to your heart and you independently ensure able to provides ad hoc training to end-users on Evonik best practice solutions.Technical Skills RequirementsSolid understanding of business processes of SAP Sales and Distribution including Sales Orders, Pricing, Billing and Credit Management with minimum of five years\xe2\x80\x99 experience supporting SAP Sales and Distribution.Proficient in SAP SD Master Record (Customer Master, Material Master, Info Records) and understanding of Text Control, Output Determination, Scheduling and Outline Agreement.Cross functional knowledge on SAP SD module integration with other modules i.e, MM and FI.Experience in full cycle implementation is an added value.Experience in supporting SIFbA forms; specifically, Order Acknowledgment, Sales Invoice is desirable.SAP Global Trade Services is a plus.Certified SAP Professional and working experience in S4/HANA 1809 environment is a plus.Standard RequirementsUniversity degree, preferably in the field IT, Business, Engineering or a comparable education.Strong analytical and learning skills, ability to understand complex situations.A team player, meticulous, able to work under pressure and meet tight deadlines.Service oriented and ability to travel for SAP know how transfer.Strong communication skills both verbal and written in English.Ability to work with a diverse international team with colleagues in Germany, the United States, Costa Rica and Malaysia.Proficiency in German a plus.Your ApplicationTo ensure that your application is proceeded as quickly as possible and to protect the environment, please apply online via our . Further information about Evonik as Employer can be found at .Please address your application to the Talent Acquisition Manager, stating your earliest possible starting date and your salary expectations.Your Talent Acquisition Manager: Gayatharie Menon [C]Company is Evonik Malaysia

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