Job Description

Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.
About Us
Wilhelmsen is a global maritime industry group founded in 1861. We have the biggest maritime network in the world, with a presence in over 540 offices globally. Our mission is to shape the maritime industry by delivering innovation, sustainability and unparalleled customer experiences to enable global trade and a more sustainable future. We serve over half of the worldwide merchant fleet with products and services, and supply crew and technical management for some of the most complex vessels in the world.
Global Business Services (GBS) is an in-house service provider specializing in HR, Finance and Technology for Wilhelmsen - providing high quality, scalable, reliable solutions that drive efficiency, enhance customer experience and cost-efficient business support services
Job Title
IT Coordinator AMB & APAC
Who you will report to
Reporting to the IT Manager - AMB & APAC
Who We Are Looking For
We're looking for a driven IT professional who enjoys variety and continuous learning. You'll be part of a dynamic environment, providing 2nd Line IT remote support to users across UAE, Bahrain, Egypt, and other regions including Africa, the Middle East, and the Black Sea. This role offers the opportunity to work across multiple countries while expanding your technical expertise.
What you will work on

• Delivering 2nd Line support for applications, network management, server management, order fulfillment, IT governance, and security.
• Assisting the 1st Line Support team when required, identifying recurring issues and automation opportunities, and reporting to relevant stakeholders.
• Resolving and following up on incidents escalated within 2nd & 3rd Line Support, aligned with ITIL best practices.
• Ordering and securing facilities, equipment, and supplies required for IT services.
• Coordinating with local vendors, managing needs and renewal cycles, and liaising with stakeholders.
• Ensuring all incidents and requests are registered in the global ticketing system and handled according to Global Business Solutions' Service Level Agreements and GSM guidelines.
• Identifying training needs, arranging and delivering online and physical training sessions in collaboration with the IT Manager and cross-regional teams.
• Monitoring user satisfaction scores and identifying areas for improvement.
• Advising on IT investment budgets.
• Providing accurate reporting as required.
• Acting in compliance with corporate governance policies.

Qualifications you have for this role

• Fluent in written and spoken English, with the ability to convey and understand complex IT scenarios.
• Hold a university-level degree in IT, Business Administration, or possess equivalent relevant industry experience.
• Have at least 5 years of experience in IT support, including solid 2nd Line Support experience. Experience in IT vendor management is a plus.
• Hold ITIL certification and have experience in network support and IT hardware & software troubleshooting. Familiar with Microsoft & iOS products and applications.
• Independent, driven, dependable, and result-oriented, with a service-minded attitude.
• Able to work independently while being a reliable team player, capable of driving technical projects from start to finish and collaborating with cross-functional teams.
• Committed to personal and team safety, compliance, and wellness.

Work Schedule Requirement:
Ability to support Dubai region working hours
Location
The position will be based in Kuala Lumpur office located at KL Sentral which is a strategic work location with convenience travelling by Monorail, Rapid Kelana Jaya Line, MRT and KTM services as well as easy to get to go by public transportation.
What we offer
5-days work week including complying with Malaysia's Public Holiday
International work environment and culture
Great learning and development opportunities
Hybrid working arrangement (3 days in the office, 2 days remotely)
How to apply
Sounds interesting? If you see yourself fitting into this role, please let us know why the role interest you. Apply online through our career portal at under Current Vacancies by creating a 'Candidate Home' account and thereafter upload your resume and expected salary.
Please note that all positions at Wilhelmsen are subject to reference and ID checks. For certain roles, additional background screening may be required.

Skills Required