Job Description

The UC Engineer will serve as the primary contact for the Unified Communications (UC) project rollout, encompassing Microsoft Teams-enabled devices, video conferencing, telephony, and digital signage technologies. This role requires close collaboration with local business units, global UC teams, and the GIS team. The UC Engineer will play a key role in identifying, prioritizing, developing, implementing, and managing technology services and digital workspace solutions across multiple regions. Bachelor's degree or foreign equivalent required. At least 5 years of experience supporting Microsoft and Teams environments. Minimum of 3 years of related experience including workplace/end-user service design and management, commercial digital workplace application (web-based collaboration tools) and equipment. Microsoft certified IP phone deployment and management (Polycom Trio, CCX, AudioCodes, etc.). Microsoft Teams certification desirable. Demonstrate in-depth expertise in Microsoft Teams deployment, operations, and troubleshooting. Provide advanced knowledge of cloud connectivity and network infrastructure supporting enterprise architecture. Design and manage Microsoft Teams environments effectively. Deliver hands-on experience with voice services, especially Microsoft Teams Enterprise Voice. Lead and coordinate the deployment of new voice and video infrastructure and applications. Guide project teams through successful implementation phases. Maintain comprehensive knowledge of cloud VoIP and video conferencing solutions, including Microsoft Teams, Logitech MTR, and Poly Teams phone systems. Deploy and support video streaming infrastructure and CDN solutions. Deploy and support digital signage solutions. Communicate effectively, both verbally and in writing. Evaluate emerging technologies and platforms to ensure alignment with business needs.

Skills Required