Job Description

Company DescriptionVitol is a leader in the energy sector with a presence across the spectrum; from oil through to power, renewables and carbon. It trades over 7 million barrels per day of crude oil and products and, at any time, has 250 ships transporting its cargoes.Vitol\'s clients include national oil companies, multinationals, leading industrial companies and utilities. Founded in Rotterdam in 1966, today Vitol serves clients from some 40 offices worldwide and is invested in energy assets globally including: circa 16m m3 of storage globally, 500k bpd of refining capacity, 7,000+ service stations and a growing portfolio of transitional and renewable energy assets. Revenues in 2021 were $279 billion.ATB is owned by Vitol and it is the 7th crude refinery plant in Malaysia. Located at Pontian, Johor Darul Ta\'zim, the 32kbpd refinery, is well-positioned to supply both the local bunkering and growing energy markets across the region.The refinery neighbours VTTI-owned ATB terminal which includes over 1m m3 storage as well as 6 onsite jetties and can accommodate any size or type of tanker. This unique positioning enables us to offer our customers a secure and fully integrated supply chain, from production and blending of quality marine fuels, to storage and delivery.Designed to be highly energy-efficient, the refinery deploys state-of-the-art technology including a distillation unit with a prefractionation column.We are seeking for an IT Engineer to join our team and provide exceptional infrastructure support to our refinery projects and users. In this fast-paced role, the candidate is required to be a self-starter and will be responsible for managing, and support inquiries through various communication channels, and providing remote support as necessary. The ideal candidate should have experience working in a refinery or similar industrial setting and possess a strong understanding of IT infrastructure support.As an IT Engineer on our dynamic team, you will be the front-line point of contact. You will use your hands-on experience and time management, interpersonal, and communication skills to ensure timely resolution of customer inquiries. With your ability to deal with business and IT management of all levels, you will excel in a fast-paced, high-pressure environment.Daily Responsibilities:

• Experience with cloud environment, 365, Azure.
• Experience with on-prem ESX, Windows 2019.
• Troubleshoot and resolve infrastructure issues related to hardware, network, Windows operating system, and refinery-related applications, e.g. Maximo.
• Provide training and support to end users.
• Install new IT hardware and upgrade back-office systems.
• Assist with network patching and ensure all issues are logged and resolved in a timely manner, escalating as necessary.
• Work with various support teams and third-party vendors to meet the needs of business and users.
• Coordinate with vendors for hardware acquisitions and services, request quotations, and ensure deliverables are met.
• Onboard new users and train them on access permissions and hardware setup.
• Plan, coordinate, and physically assist with desk movements, computer hardware setup, network points, and mobile phone setup, working with vendors to minimize disruption.
• Manage and lead projects and ensure deadlines are met.
• Coordinate smartphone purchases and replacements and troubleshoot issues in the refinery environment.
• Assist in setting up meeting presentations and videoconferencing calls.
• Ensure business continuity and disaster recovery readiness and participate in testing situations.
• Prepare and communicate system outages and maintenance notices and document technical support processes and user guides.
• Comply with internal compliance, security, IT and IT policies.

QualificationsAs an IT Engineer, we are seeking a highly qualified individual with 2-3 years of hands-on experience in providing exceptional desktop support. The candidate will be responsible for assisting our refinery users and collaborating with other departments. They will deliver both infrastructure support and technical input to projects and refinery users in a fast-paced environment. The ideal candidate should possess strong time management, customer-facing, interpersonal, and communication skills. Additionally, the candidate should have the ability to effectively handle business and IT management at all levels and have a proven track record of working well under pressure and responding effectively to urgent customer needs. Familiarity with call-logging systems such as Jira is desirable. Previous work experience in a similar refinery/processing industry will be highly regarded.You will leverage your experience with call-logging systems like Jira and your expertise in Intune, Azure AD to ensure efficient and effective support. Join our team and elevate your career in the exciting world of refinery technology at ATB.Additional InformationOnly successful candidates will be notified.Vitol Asia is committed to providing equal opportunities to all staff. Globally, Vitol seeks to conduct its business in accordance with the UN Global Compact\'s ten principles, including those on human rights, one of which is to \xe2\x80\x9cEnsure a diverse and inclusive work place, where possible, free from discrimination regardless of age, gender, race, cultural heritage, ethnicity, sexual orientation, religion or disability.\xe2\x80\x9d

Vitol