Job Description

Key Responsibilities

System Setup & Configuration

Support setup and deployment of SystmOne to clinics.

Configure new clinics with correct settings for users, inventory, billing, and workflows.

Ensure system readiness prior to go-live.

Provide round-the-clock technical and operational support to all clinics, including weekends and public holidays.

Respond promptly to system downtime, workflow errors, and user issues via WhatsApp, remote tools (e.g., AnyDesk).

Perform first-line troubleshooting and escalate unresolved issues to second-line or vendor support teams.

Track and document all incidents, resolutions, and escalation outcomes.

Integration & Development Projects

Assist in healthcare integration initiatives (e.g., EMR-LIS, EMR-PACS, medical device connectivity, PHR mobile apps).

Participate in testing, validation, and troubleshooting of system enhancements, HL7/FHIR messages and APIs.

Support digital system enhancements, process automation, and custom developments.

Coordinate with external vendors and internal teams to ensure timely implementation.

Data, Reporting & Analytics

Use Microsoft Excel and Power BI for data analysis and reporting (Power BI is an advantage).

Support management reporting dashboards (e.g., clinic performance, incentive management, utilisation tracking).

Ensure data integrity and consistency across integrated systems.

Assist in developing structured data templates or trackers for project monitoring.

User Training & Knowledge Sharing

Provide real-time guidance to clinic staff on workflows and system use.

Conduct refresher sessions or on-site coaching where required.

Develop and maintain Standard Operating Procedures (SOPs), user guides, and training materials.

Identify recurring user issues and propose targeted training or system enhancements.

Key Competencies & Skills

Diploma or Degree in Healthcare IT, Information System , Computer Science or Biomedical Informatics.

Strong understanding of clinical workflows (registration, triage, consultation, billing, prescribing, inventory).

Preferably experience in Electronic Medical Record (EMR) systems or Healthcare Information Systems (HIS).

Preferably familiarity with HL7/FHIR integration, API connections, and healthcare device interfacing.

Proficiency in Microsoft Excel (formulas, pivot tables, charts, data analysis).

Excellent communication and interpersonal skills in English and Malay.

Strong analytical and problem-solving abilities.

Able to work independently and under pressure in a 24/7 support environment.

Other Requirements

Willingness to work and be on standby on weekends and public holidays.

Able to travel to clinics when on-site setup or support is required.

High accountability and integrity in handling sensitive healthcare data.

Commitment to CareClinics' vision of digitalising healthcare delivery and improving patient outcomes.

Working Location

Suite 23A-6, Oval Damansara, 685, Jalan Damansara, Taman Tun Dr. Ismail, 60000 Kuala Lumpur, WPKL, Malaysia

Contact No

Tel : 016 - 259 8934 (Subha) or you may email to recruitment@careclinics.com.my
Job Types: Full-time, Contract, Fresh graduate

Pay: From RM2,000.00 per month

Benefits:

Professional development
Work Location: In person