Job Summary:
We are seeking a dedicated Technical Support to join our team. The ideal candidate will assist customers with technical issues, troubleshoot hardware and software problems, and ensure customer satisfaction through excellent service. This role requires a tech-savvy problem solver who can communicate complex technical concepts in an understandable manner to non-technical users.
Key Responsibilities:
Respond to customer inquiries and complaints about technical issues.
Diagnose and resolve hardware, software, and networking problems.
Provide timely and accurate feedback to customers.
Guide customers through troubleshooting steps to resolve issues.
Escalate unresolved issues following standard procedures.
Maintain records of customer issues and solutions for future reference.
Support the roll-out of new applications and train users as needed.
Test and evaluate new technology to improve system performance.
Document technical knowledge in the form of manuals and notes.
Qualifications:
Diploma or Bachelor's degree in Computer Science, Information Technology, or related field (preferred).
Proven experience in technical support or a similar role.
Strong problem-solving and communication skills.
Familiarity with operating systems, software applications, and networking concepts.
Ability to work independently and manage multiple tasks efficiently.
Job Type: Full-time
Pay: RM2,500.00 - RM3,500.00 per month
Benefits:
Health insurance
Ability to commute/relocate:
Petaling Jaya: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person
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