Job Description

?? IT Helpdesk Jobs, salary up to MYR 2,000 in Aldan Technology Sdn Bhd Puchong - Ricebowl
IT Helpdesk
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MYR1,700 - MYR2,000 Per Month
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Fresh Graduates
Jadilah pemohon terawal!
Posted 37 minutes ago o Closing 27 Feb 2026
Jadilah pemohon terawal!
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• Lebuhraya Damansara-Puchong Puchong Selangor Malaysia 47170

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Candidate must possess at least SPM/STPM or relevant certificate
Fresh graduate are encouraged to apply
Required language(s): Bahasa Malaysia, English.
1-2 Year(s) of working experience in Technical & Helpdesk Support or in the related field.
Possess relevant knowledge in Microsoft Windows Operating System, candidate who possess POS and Retail knowledge will have an added advantage.
A team player with can do attitude.
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Act as single-point of contact for users for all IT Incidents and Service Request.
Dealing with incoming incidents in a professional, courteous manner over the phone and via email.
Taking ownership of incidents and managing them in a logical and methodical manner.
Correctly logging incident and service request, categorizing, prioritizing, and correct group/assignee in line with team procedures.
Provide Level 1 support on desktops and standard applications.
Log, track, follow up, update and monitor issues logged into SDP (ticketing system).
Conducting full and thorough diagnostics with the end-users to for first call resolution.
Ensuring all tickets are progressed and resolved within SLA - escalating to other internal and external teams as appropriate.
Managing incidents through entire lifecycle from single-point of contact until resolved.
Proactively keeping the end-users informed of the progression update.
Diagnosing and resolving incidents to the end-users satisfaction.
Escalate and follow up Incidents and Service Request raised via SDP to Level 2 or Level 3 if they are unable to resolve via first call resolution.
To ensure all Incidents and Service Request raised via email are attended within SLA.
Trigger Incident Management Procedure as and when required.
Escalate the issues to other hardware/software vendors, if the issues are not supported by.
Liaising with authorized service provider on replacing faulty parts that are within warranty period.

Skills Required